Hotel near Kannawa Onsen,Beppu100% of visitors choose this area
GGuest User2024.11.10
Great experience overall!
Room - clean and large, very new.
Service - guest experience agent in concierge is awesome! I really appreciate the service Ami provided. The restaurant recommendations/ books have been very smooth. English communication is also great! Hassin sushi (八新壽司) is a must go omakase sushi place while typpenyaki place recommended also provided excellent quality wagyu beef. We also tried western style breakfast recommended (莊園小町) Super nice too!
Onsen - very new with splendid view. Just some business visitors from south east Asia who are not familiar with onsen rules were very noisy.
Food - breakfast is quite nice - suggest trying it outside.
Location - needs to driver around 10-20 mins to the restaurants in the city but overall all ok
Free valet parking is good.
Overall excellent experience!
Hotel is built right on top of the JR station with Hands department store right underneath occupying basement to the 4th floor, 5-7 for car parks, 8/f-19/f is the hotel, lobby is on the 8/f. Indoor onsen on 19/f and outdoor on 21/f. Decor is a bit outdated but was clean and tidy. Staff were helpful, able to communicate in English. Breakfast was semi buffet style with entree with western or Japanese style to choose from. Shower was good, room with a sizeable safe.
We booked a room for 3 nights for 2 adults and a child, the hotel provided only 2 towels daily. Every single night I had to call for an extra towel and the front desk could not speak English. It was super frustrating.
The hotel has free parking on site but it can get crowded so the nearest carpark is always full. We didn’t try to onsen too as I think it would be too many people.
Nevertheless it was a spacious room where we could open 2 big luggages comfortably. Very clean room and toilet. Overall, we enjoyed the stay.
Rooms are a tad bit small but standard for japanese hotels. Location is very good, a few minutes walk from Beppu station and lots of eateries closeby. I love that this hotel had a rooftop pool with amazing view of beppu (although pool very shallow). We had a nice little soak in the hotel onsen however my partner stated the onsen was a bit dirty in the male section. We unfortunately didn't get to enjoy the free flow of alcohol for 1000 yen due to time constrain but would be good for alcohol lovers! Would definitely recommend and return! Nice, clean and friendly staff!
Hotel near Yufuin Onsen,Yufu98.7% of visitors choose this area
GGuest User2025.03.23
A bit old hotel but we really enjoyed to stay here. We had breakfast and dinner for our stay. The food are very yummy and well presented. Highly recommended to take their food during your stay.
Excellent! A very big thumb up! 👍🏻👍🏻👍🏻👍🏻
Awesome onsen, grand lobby, incredible seaview, unlimited drinks, excellent staff and clean facilities and places. Those are my descriptions to this hotel.
I have a very pleasant stay with parents (aged 80+) and highly recommend!
Surprising me is the front desk, can speak fluent English, Korean, etc. Special thanks to Harada san 👍🏻, she did a great job and arrange a shuttle to drive us to the airport bus stop. Drivers are very kind as well!
Breakfast is good, value for money, lots of choices, Japanese style( like sashimi rice, mackerel, salmon for grilled) and Western(toast, salad) are very fresh. Highly recommended!
For dinner, this is 90 mins semi buffet style…. Nice to try, due to the “semi” set does not offer choices, and we don’t eat beef, Huy (restaurant staff) nicely offer to change to pork (takes 10 minutes to prepare) and take another 5-6 min to cook. To me, a bit rush to get other food to finish, especially you are accompanied with disabled parents! Anyway, thanks to him, we got special menu - seafood, for my second night dinner.
Honestly, the price is expensive, not worth for people don’t drink alcohol. But if you are an alcoholic, there is wide range of choices. cocktail, chardonnay, etc are soso!
One “cons” is the location is a bit off from Beppu JR, if u drive, highly recommended, my case is the car break down (Toyota shop really disappointing) especially u carry aged 80+ disabled parents.
Worth for every JPY you've spent!! This is the best hotel for my trip. The location is just 30 sec. from the train station and bus stop, connected with the main street, and very close with the convenient store. The hotel style is so gorgeous, perfect combination between the traditional Japanese house and modern facilities. Completely clean and good smell since the front door. Peaceful, relax, and private. The Onsen are so nice and clean. And, yes! The food (both breakfast and dinner) are soooooo good!!
I'm so happy with this hotel. Fulfill my trip with the good memories.
Hotel near Kannawa Onsen,Beppu100% of visitors choose this area
정정형근2025.03.06
I recently stayed at a hotel booked through Trip.com, and while the location, cleanliness, and facilities were quite nice, I had a very disappointing experience with the service provided by the hotel staff.
When I booked the hotel, the description on Trip.com (in Korean) clearly indicated that the room would have two beds and two floor beds. However, upon arrival, we found that the room only had two beds and one floor bed. When I brought this discrepancy to the attention of the hotel staff, they informed me that we would need to pay extra for an additional floor bed. They explained that the description in the itinerary merely indicated the maximum capacity of the room and that, since we had booked meals for only three people (breakfast and dinner), we could not receive an extra floor bed at no charge. I opted for the three-person meal plan because one of my family members is a five-year-old child who does not eat much, and I wanted to avoid unnecessary food waste.
I understand that interpretations of the itinerary may vary, but the attitude of the hotel staff was unacceptable. During my communication with them, I was put on hold for five minutes, only to be told that there was nothing they could do. After urging them to adhere to the terms of the itinerary, I was placed on hold again for ten minutes. Unfortunately, I had to hang up as it was time for dinner, and the hotel did not follow up with any response after I returned.
This experience significantly affected my family's mood, and what was supposed to be a pleasant stay turned into a frustrating ordeal. I hope that Trip.com can address this issue to prevent future guests from having similar experiences.
The location is remote and suitable for self-driving guests. The hotel is divided into old and new seats. General rooms are in the old wing, and high-end and VIP rooms are in the new wing. The environment is very high-end and integrated with nature. The Nangao room you stay in is spacious, with a ground terrace and a private bath, facing the beautiful scenery of the mountains. You can breathe in the natural aura while relaxing! What more could you ask for! Every corner in the room is a check-in point. The modern kaiseki dinner and Japanese breakfast are also rich, and there is still room for improvement! The overall stay was better than expected!
Very Good
58 reviews
9.3/10
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9.7/10
Excellent
GGuest UserWe took the train from Beppu to Yufuin, and saw beautiful scenery along the way. Yufuin is like a fairy tale world. I was surprised when I got the room at the hotel. It was so big, surrounded by green plants, private and quiet. The small villa was very clean. The most comfortable thing was to walk around the room barefoot. There were two hot spring pools, one indoor and one outdoor. Soaking in the warm soup washed away the fatigue from the journey. There was also Kaiseki cuisine here in the evening. I had a delicious meal. It was really comfortable and relaxing. This is the feeling of vacation.
HHiu Wai, Peggy ChauI was worried because there are many bad reviews. It turned out it wasn't that bad, though I doubt if it is worth the high price overall. The location is good, conveniently located near Kitahama bus service centre and Beppu Station. Locating the entrance is a challenge, especially when you are with luggage. The hotel staff a nice, but I can picture that if you dun speak a bit of Japanese, it might be a bit hard to communicate with the staff.
The overall environment is nice, clean room and nice private onsen bath. A curtain is appropriate in the balcony for more privacy. It is a bit dark, both inside the room and in the corridor.
Dining is nice, great food. know it's a common practice to have set time for dinner and breakfast, but as a first time visitor to Oita, the 5:30pm dinner time was too early for me. However, the 7:30pm was fully booked on my first day of visit. Breakfast started at 7:30 and it's too late for me to catch the train so I can visit Harmonyland. There could be more flexibility for dining options and time, considering the high price guests are charged.
There are many activities and I love the outdoor footbath and the free coffee and tea service at the travelers' library.
I would still recommend the hotel to visitors to Beppu.
GGuest UserExcellent location, just next to Oita JR station. Room is clean and well designed, bed is comfortable. However, the pillows are a bit too thin. Free Ramen serves at 9:30-11pm which is so good. Carpark is available onsite which costs ¥1500 per night but there are a few cheaper overnight carparks nearby hotel which are very convenient.
정정형근I recently stayed at a hotel booked through Trip.com, and while the location, cleanliness, and facilities were quite nice, I had a very disappointing experience with the service provided by the hotel staff.
When I booked the hotel, the description on Trip.com (in Korean) clearly indicated that the room would have two beds and two floor beds. However, upon arrival, we found that the room only had two beds and one floor bed. When I brought this discrepancy to the attention of the hotel staff, they informed me that we would need to pay extra for an additional floor bed. They explained that the description in the itinerary merely indicated the maximum capacity of the room and that, since we had booked meals for only three people (breakfast and dinner), we could not receive an extra floor bed at no charge. I opted for the three-person meal plan because one of my family members is a five-year-old child who does not eat much, and I wanted to avoid unnecessary food waste.
I understand that interpretations of the itinerary may vary, but the attitude of the hotel staff was unacceptable. During my communication with them, I was put on hold for five minutes, only to be told that there was nothing they could do. After urging them to adhere to the terms of the itinerary, I was placed on hold again for ten minutes. Unfortunately, I had to hang up as it was time for dinner, and the hotel did not follow up with any response after I returned.
This experience significantly affected my family's mood, and what was supposed to be a pleasant stay turned into a frustrating ordeal. I hope that Trip.com can address this issue to prevent future guests from having similar experiences.
GGuest UserExcellent! A very big thumb up! 👍🏻👍🏻👍🏻👍🏻
Awesome onsen, grand lobby, incredible seaview, unlimited drinks, excellent staff and clean facilities and places. Those are my descriptions to this hotel.
I have a very pleasant stay with parents (aged 80+) and highly recommend!
Surprising me is the front desk, can speak fluent English, Korean, etc. Special thanks to Harada san 👍🏻, she did a great job and arrange a shuttle to drive us to the airport bus stop. Drivers are very kind as well!
Breakfast is good, value for money, lots of choices, Japanese style( like sashimi rice, mackerel, salmon for grilled) and Western(toast, salad) are very fresh. Highly recommended!
For dinner, this is 90 mins semi buffet style…. Nice to try, due to the “semi” set does not offer choices, and we don’t eat beef, Huy (restaurant staff) nicely offer to change to pork (takes 10 minutes to prepare) and take another 5-6 min to cook. To me, a bit rush to get other food to finish, especially you are accompanied with disabled parents! Anyway, thanks to him, we got special menu - seafood, for my second night dinner.
Honestly, the price is expensive, not worth for people don’t drink alcohol. But if you are an alcoholic, there is wide range of choices. cocktail, chardonnay, etc are soso!
One “cons” is the location is a bit off from Beppu JR, if u drive, highly recommended, my case is the car break down (Toyota shop really disappointing) especially u carry aged 80+ disabled parents.
FFatdodolamFortunately, I lived in an old house that was both cute and unique. The location was convenient. It was about seven minutes to the left from the station. There was a convenience store next to it. The hotel provided sufficient facilities and supplies. The front desk staff was friendly. There was also a dog manager and a cat manager. There were five private hot springs, both outdoor and indoor. The food was fresh and delicious, but it would be better if you didn't have to grill dinner yourself.
GGuest UserThe staff members were all very friendly and welcoming. The hotel overall was very cozy, particularly the onsens. Although all the four onsens were opened for all guests at the hotel, you can use one of them as long as you want because guests are instructed to hang a sign on the onsen to show that it is currently occupied. This is a great way for the guests to enjoy privacy to themselves, although it is opened publicly. Dinner and breakfast was included in the package so we did not have to worry about finding nearby restaurants. The food was delicious here! Would definitely recommend if you enjoy traditional Japanese meals to get the full experience. We had a private barbecue for dinner, and it was truly immaculate! However, there was smoke all over the hotel lobby coming from the barbecue so it would have been better if they kept the windows opened. It was also indoors so it was slightly overwhelming with all the smoke everywhere in the restaurant. But everything else was on point and breakfast was particularly delicious.
SSerena_세레나I was looking for a place with good value for money and accessibility in Kyoto because I was attracted to ryokans! It is a place near Kirin Lake, so it is close to Yufuin Street. The location is perfect! It was about 10-15 minutes walk from the bus terminal and Yufuin Station. I was alone, but I went there cheaply because there was a special price. There seemed to be many families, and I didn't make a reservation, so I used it at 16:30, which is ambiguous about using the private bath. I was originally staying in Yufuin for 2 nights, and it was the last day, so I went right at check-in time and spent the day at the accommodation. I enjoyed the private bath and the large bath, and it was so great! It was December 9/10, but it wasn't cold to wash outside (it could be the heat of the hot spring, but it varies from person to person.)
You can enjoy the private bath in the morning, but I finished the morning with the large bath! The kaiseki and breakfast were great!
I also thought it would be better if I brought my parents. I don't know if the staff is Korean, but there was someone who could speak Korean, so I had a very comfortable trip!!
You should definitely visit.
AAnonymous Usergood value for money! would definitely stay again
location: it's relatively further from the station , around a 8-10min walk. there is a 7-11 just around the corner
room: my room came without a bathroom but for the ladies are 3 cubicles shared among the 7 mix gendered guests on the floor. i did not have to wait in line at all. there was more than enough space in the room to open my suitcase wide and still feel comfortable. bed and pillow was a bit hard though, and you can hear anyone talking loudly downstairs outside the building as the room is on 2nd floor, tho that doesnt happen very often.
food: amazing balanced breakfast that changes everyday - really delicious!
onsen: the one on 2F was smaller than 1F, but very good and comfortable. clean too. you can book a private onsen room for 500yen (50mins)
staff: all of them were super friendly, helpful and made me feel welcome. there are english-proficient staff available 24H as well :)
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