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Holiday Inn ST. Louis - Downtown Conv Ctr

Holiday Inn ST. Louis - Downtown Conv Ctr

3.5/5104 Reviews
Downtown St. Louis
Two of the main things I looked for when booking was a pool and free parking. The pool was indoors which was fine. Was surprised to see how small it was and was a big let down that it was so freezing we couldn’t enjoy it at all. So it was a let down that one of the main reasons I booked here we didn’t get to use the pool. This place does have newer furniture in its rooms but the floor throughout and the furniture it the lobby is just stained up and dingy. The signs on 1st floor for ice machine/vending are wrong. Asked a rude house keeper that was upset bc I guess I interrupted her cleaning. She had told me it was around the corner…. The out of order machine was on the other side of the building. I finally found me an ice machine on next floor. The people at the front desk are very nice and courteous. Really nice. But wish they had explained more on their parking so that I didn’t end up with a ticket each day I was there. So they have no free parking lots at the moment. You either have to park in their drop off zone are a section of street parking on the side. The other lots available you have to pay per day. Due to this I found a spot on the side (side street parking as they suggested) and I didn’t move my car. I kept it there the entire time and walked everywhere I needed to go. Well when I went to leave I had parking tickets racked up for several days. I went in and asked them if that was there parking as told previously and they said yes. I told them about the tickets and they said it was managed by the city and u have to back in or get a ticket. That would be nice to know when you offer that as a parking suggestion. I go out to lot to see if there was a sign. There was a sign many spots down that in the direction I was coming from wouldn’t have seen. I also looked all almost every vehicle was parked wrong way so obviously they weren’t told or didn’t see sign either. I started warning those I could. $30 a day ticket city it making a lot of money of that small parking section from out of towners etc that don’t know ST Louis parking laws …. The hotel won’t warn u of this and they know. Besides these couple things everything else was good.
Courtyard Kansas City Country Club Plaza

Courtyard Kansas City Country Club Plaza

4/599 Reviews
We will be back to this lovely hotel tucked into a park-like corner of Kansas City. It’s just steps from the Plaza and a quick walk to local restaurants and shops in Westport. Helpful and speedy valet service. Thanks Stephen! Soon the free trolley will extend to this neighborhood opening up a whole new way to get around.
Fairfield Inn & Suites St. Louis Downtown

Fairfield Inn & Suites St. Louis Downtown

4.5/598 Reviews
Downtown St. Louis
All my reviews use the same format, so it isn't just a general review, but breaks out each area and then a total score. Any questions, please let me know. This was a couples stay while attending the CITY SC match. ARRIVAL: My wife and I decided to give this property a go since it was close to CITY Park. Normally would Uber to and from our house but wanted to make a long day out of it. Hotel is easy to get to and the parking garage is located on the south side of the hotel adjacent to the CITY training pitch. CHECK-IN: Check-in was fairly quick. We did use points which made it a little confusing for some reason. The front desk staff seemed kind of annoyed until we decided to break the ice and share some back-and-forth banter with her. We received our room assignment proceeded to drop our bags to begin our afternoon of per-match fun. PROPERTY: A newer FBM property the layout aligns with the brand. Bar and common area for breakfast as well as a outdoor patio area with fire pits, and couches and chairs. Property seemed clean and secure with no way to get inside without a key. ROOM/ACCOMODATIONS: Our room was acceptable. FBM standard King. It was clean and nothing seemed out of place. A newer property there were no complaints. Mini fridge to house drinks, etc and a nice view towards Union Station looking over the training pitch for CITY SC. STAFF/SERVICE: Knowing that staff is a struggle in hospitality, the front desk was a little unwelcoming. We really didn’t interact with anyone outside of them but the bartender after the match really was NOT having a good night. Many loud patrons after a win by the boys in red across the street. Many patrons really doing their best to be as loud as possible. She was not happy and asked on repeat for them to keep it down or they would have to leave. FOOD:/BAR: Drinks were ok. Not amazing but on par with the brand. Breakfast was your average quick serve buffet with a host of items to pick from. We had a light meal and then departed. SUMMARY:. This property has a great location for those wanting a place to stay for CITY matches. Right across from the South End and with a safe parking facility we would try this one again. Rate without points would have been $129 which is a few dollars less than other higher start properties nearby. To compare, Union Station (Hilton) was $138. If we were paying, I would have opted for that property. Scoring: CHECK-IN: 7/10 PROPERTY: 8.0 ROOM: 8.0 STAFF/SERVICE: 6.0/10 FOOD/BAR: 6.0/10 OVERALL WEIGHTED: 7.10
Crowne Plaza ST. Louis Airport

Crowne Plaza ST. Louis Airport

3.8/598 Reviews
We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!
Baymont by Wyndham Ft. Leonard/Saint Robert

Baymont by Wyndham Ft. Leonard/Saint Robert

4.3/5101 Reviews
I chose this particular hotel because it was part of the Wyndham Group. And I believed them to be of a reasonably good standard and quality. Also trip.com had some very competitive pricing. The hotel was easy to find, a good location close to i-44. Exceptionally easy access to the freeway. The room was clean, pleasent and nicely decorated. The night reception person was professional and polite. Breakfast is included in the price. However .....the breakfast service was sadly lacking. Selection was poor. The food was luke warm. The person maintaining the breakfast area decided arguing with the customers was a good idea. When asked for spray to stop the waffles from sticking (which they were) she said that she didn't have any, it didn't need any and in five years of working there she had never seen any of the waffles stick. So....of course....I had to watch and see for myself. Four out of four different customers who made waffles ALL had trouble with sticking waffles and ended up just ripping them out.... The stay could have been top notch, but wasn't. If breakfast is not important to you then you will be fine. However if you like to get what you pay for and enjoy a nice hot scrambled egg and a bit of bacon before you travel, you might want to give this particular hotel a miss.
Clayton Plaza Hotel & Extended Stay

Clayton Plaza Hotel & Extended Stay

4.5/5124 Reviews
This hotel is centrally located in ”downtown” Clayton with easy access to highways and main roads throughout St. Louis. We got free parking for 2 of the 3 nights we were here and discounted parking on the third night. A substantial breakfast with an omelet and waffle bar is included. My only caveat is that there were special functions 2 of the 3 nights on the 7th Floor (ballroom) and we could hear/feel the thump of the bass on the 4th floor (it was louder in the bathroom, for some reason). Front desk staff acknowledged the ”noise” and noted that the event would end at 11 p.m. Not sure I'd stay here again, given the potential for that level of disturbance. Otherwise a clean hotel with attentive staff in a handy location.
Hilton St. Louis at The Ballpark

Hilton St. Louis at The Ballpark

3.6/5103 Reviews
Downtown St. Louis
Double charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food.
21C Museum Hotel St Louis

21C Museum Hotel St Louis

4.3/5102 Reviews
Downtown St. Louis
Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
Hotel Phillips Kansas City, Curio Collection by Hilton

Hotel Phillips Kansas City, Curio Collection by Hilton

4/5112 Reviews
I was close to changing hotels prior to staying based on poor reviews, but decided because of the location we could deal with any issues that may have been unsatisfactory. Good thing we kept our reservations here as their wasn't anything unsatisfactory about the trip. The front desk team was very nice and quick to get more towels or anything needed. The Shower was amazing which consistently stayed hot and high water pressure for 4 of us to use back to back. The location is very convenient to all of the downtown activities. They have a shuffleboard table in the lobby that we played often. We went to the PS Speakeasy in the basement of the hotel that was nice. The Restaurant located on site was easy to get drinks at. Valet parking is $30-$35, but we self parked at the garage next door for $18 and easy to get to. The only comment I would make is I wish they had a pantry as we had $30 F&B credit per day, but did not get to use a days worth based on our flight schedule, it would have been nice to use it.
DoubleTree by Hilton St. Louis Forest Park

DoubleTree by Hilton St. Louis Forest Park

4.2/5112 Reviews
My trip was OK until I got ready to check out. My vehicle has been sitting in front of the hotel lobby in everybody’s way for six hours. I left my keys with the valet service to go park my vehicle. No one knew where my car keys were at my vehicle had been moved over to the side. The staff was just avoiding me in the situation saying they would call me back and then they wouldn’t. It was time to check out I didn’t want to have to pay for another night I was supposed to be at work I missed work. Finally the front desk called me they had found my keys they did not tell me where. They took the parking charge off of my bill and that was it. I really thought they should wave they charge for my entire stay I missed a days work almost lost my job and went through countless hours of stress because that’s the only set of keys I had. I’m not so sure someone didn’t take my jeep somewhere all night and bring it back early in the morning. I don’t see how I could’ve sat in that spot all night long in everyone’s way without someone getting a hold of me. There is a half a tank a gas gone and I’m not sure about the mileage. I think I deserve a refund for my stay personally 

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Property Information for Tourists

Total Properties674
Number of Reviews 45,499
Average Price(Weekday Night)AED 632
Average Price(Weekend Night)AED 738