I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why.
While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.
Service beyond expectations, well presented clear communication to get better results
Pio & Stellas team expectations and services will give better results and help company with success
Traveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel.
Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
The location is right by the sea and the scenery is very good. The distance from the market next to it is not far away, and it takes 10 minutes to walk. The hotel's environment and service are good. Note that the hotel does not include meals and the breakfast fee is 40 Fiji. Chinese food and dinner are usually eaten outside.
The hotel building is very unique! The scenery is unique! There are museums, presidential palaces and embassy areas around. The hotel also has a small map introducing the surrounding area! We basically just followed the mini map. One night in Suva is enough
Traveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some cons: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel. Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
Staff super genuinely kind, friendly and interested in our stay being the best. Delicious food at the restaurant at reasonable prices, fantastic service. Main pool big and well appointed with seating and shade. Kayaks available. Superb sunsets each night on the landing. Very historic location. Check out at 10 am was too early.
The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.
I stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽
It was really nice time to enjoy and stay here! The villa is really nice and clean. I could stay without any thinking of insects! You could enjoy whole island! It was really fantastic to use the small boat from hotel to small dock area. The staffs are really nice and friendly to provide the best service. Although it is far away from the port of Denarau, you could stay and eat inside the resort to all. I would recommend this hotel for traveler who wants to stay in resort and relax. The restaurant and bar are nice, and their food was diecious. I would like to visit here once again!
Very Good
62 reviews
8.2/10
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7.5/10
GGuest UserWell the staff and people are all to accomodating. Lovely people , helpful and try very hard. Friendly and do their best. Rooms are dated and need maintenance, they were half empty so perfect time to do a room at a time. The bed has been turned around from the side of the room to the middle. Good outlook , but now no PowerPoints to charge phones etc. light switch you have to get out of bed to switch lights off at front door now. Configuration is out of whack. These need doing asap. No toilet roll holder. Just screw holes where it was originally. After complaining they fitting one. Shower head needed to move around to get wet. There are pack of dogs that frequent back of the resort. My first night I arrived 12 midnight. Dogs yelped and barked to 2am from what I know because I finally fell asleep. I told them about it. Seemed like they had some workers chase them away for a few nights. But there was 2 more nights the barking happened again. So 3 out of 6 night. Breakfast was good. But no bacon 3 days out of 6. Not on. Money exchange rate was awful. 1 to 1.30 Fiji. I actually went to resort up the road 1 to 1.42 , the taxi through the hotel was 30 Fiji dollars dearer than the rest. Example went to ghecko resort for dinner. 60 Fiji return trip taxi I booked. Hotel wanted 100. Need a profit but not accomodating guest very well. Booked outside all transport. Dinner was good assortment. But went out few times. Better cuisine outside. No wifi in the rooms or resort unless you go to the front reception area. Big drama. Heard numerous people saying this is ridiculous and checked out early. One couple booked in. Went to there room. Ask at reception where’s the wifi. Told only available here in reception. They said check us out now. We are going elsewhere. Could be a lovely resort. Staff workers are all there. Area and position is good. Just need management to get their stuff together. First is wifi immediately and then rooms maintenance
AAndyTraveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some cons: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel. Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
AAndyTraveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel.
Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
GGuest UserI had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why.
While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.
CCK-HongKongThe hotel is in the close proximity of the Nadi airport. It takes about 5 mins for you to walk to the hotel from the airport, super convenient especially when you rush to the airport. However, the hotel do provide shuttle bus service to the airport. The restaurant is nice with live singer while you’re enjoying your meal. Room, bathroom and other facilities etc. are clean and tidy.
Overall, it’s a pleasure to stay! 👍😅
GGuest UserI stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽
CCatherineThe pleasant aroma upon entering my room indicated a positive stay. The restaurant's night shift provided commendable service; staff proactively ensured we were attended to, took orders promptly, and consistently checked on our needs throughout the evening. My husband and I thoroughly enjoyed our stay at Smugglers, particularly the vibrant evening entertainment.
KKenneth LALOTokatoka was an excellent choice for me as a customer TRANSITING through Fiji due to its ideal location to the airport. I used the trip.com app to do an online booking with a good deal literally minutes before enjoying a 10-minute walk from Nadi International Airport to the resort.
Was welcomed with a cool orange juice while waiting to check in at the counter.
Didn't have enough time to visit the whole resort as I was tired from the trip, but my observations and first impressions of Tokatoka are as follows:
1. Ideal location to Airport (walking distance)
2. Very friendly stuff with great customer service
3. Free airport transport transfer provided
4. Room could be better decorated (#114)
5. My Highlight: Great restaurant and bar area with amazing pool design. There's also a playground area for kids, which is a bonus.
Overall rating, 4.5/5 🙏🏼🇵🇬
GGuest UserIt was really nice time to enjoy and stay here! The villa is really nice and clean. I could stay without any thinking of insects! You could enjoy whole island! It was really fantastic to use the small boat from hotel to small dock area. The staffs are really nice and friendly to provide the best service. Although it is far away from the port of Denarau, you could stay and eat inside the resort to all. I would recommend this hotel for traveler who wants to stay in resort and relax. The restaurant and bar are nice, and their food was diecious. I would like to visit here once again!
GGuest UserWhere do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
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