The overall experience was very good. I ordered a RAV4 model, and ended up getting a new car (Volkswagen TOS) without a dash cam. The procedures were handled quickly and the front desk staff was very good. Maybe I ran fast, so I didn't have to queue when I was processing, but there was a long queue when I was done. I bought the full tank service, so when I returned the car, I just drove back to the parking lot. The return procedure was also very simple. Basically, they took a quick look at the appearance, and it was ok as soon as I gave them the keys. Because I bought comprehensive insurance on Ctrip, there were no other additional fees except for the full tank that I bought.