This time I traveled in central Japan, I chose this car rental company. From the beginning of the reservation to the entire pick-up and return process, it can be said to be a very smooth, intimate and professional experience, especially I picked up the car from the central international airport, Nagoya city store return arrangement, Make the whole journey very worry-free and efficient, it is worth giving five-star praise!
We arrived at Centrair early and made an appointment with customer service to pick up the car at the airport. After the flight arrived, we quickly found the designated reception location according to the detailed instructions provided by the other party. The staff had waited there in advance, very punctual and kind, helping us carry our luggage and pick up to the delivery location. The whole handover process is very smooth, Chinese communication is barrier-free, and it also actively explains the car condition, precautions, ETC card usage methods, refueling and return process, etc., very professional, I feel very at ease.
We rented a Toyota Prius hybrid car this time. The car is in good condition, very clean and tidy, and the fuel consumption is very save. It is stable and quiet, suitable for urban and high-speed use. ETC cards also greatly improve the convenience of high-speed traffic, no need to stop and pay every time, save time and worry.
What impressed me most about this company was their flexibility and service attitude. We chose Nagoya City Store to return the car, which is really convenient for free travellers. At the end of the trip, you don't need to drive back to the airport, but you can drive directly to the city store, which is very friendly for passengers who plan to continue sightseeing in Nagoya or leave by Shinkansen. When we arrived at the store, the staff immediately came out to assist in the return procedures, check the vehicle, check the ETC usage records, and settle the ETC fees on the spot. All processes were less than 10 minutes and were very efficient.
More intimately, after returning the car, we originally planned to take the subway back to the hotel, but the other party also offered to send us to the nearest subway station, which really made people feel the meticulous and considerate service of Japanese.
In addition, the customer service response speed is also very fast. Whether it is pre-booking inquiries, temporary adjustment of return time during the trip, or even some small problems in use, they can reply immediately through LINE or WhatsApp, it feels very reliable.
Overall, this is a very pleasant car rental experience. The car is in excellent condition, reasonable price, and transparent process, especially very friendly to international passengers. It supports multilingual customer service, airport delivery, and off-site return. These details make the whole journey more smooth. I would not hesitate to recommend it to anyone planning to drive in Japan, especially anyone planning to start a journey from Central International Airport or need a flexible return location.
Thank you for providing such a good service, I will continue to choose you next time I come to Japan