I had a seamless experience with Europcar! At pickup, there was no queue, and the staff were incredibly kind and transparent—even pointing out minor scratches on the car (a Fiat 600 Hybrid, upgraded from my booked 500X). The black color made scratches hard to see, but their honesty was appreciated!
Returning the car was just as easy. One of their helpful staff even assisted me with my *many* suitcases, loading them onto a trolley—a lifesaver since I was traveling alone and couldn’t manage it all at once.
Minor note: The car had a few cosmetic marks, but it didn’t affect the drive. Overall, fantastic service from start to finish. Thank you!