The staff at the London City Airport store were very friendly. The original model was no longer in stock, so I replaced a better car for free. Although there is a link to promote insurance, I have bought the full insurance on the trip, so I did not accept it. However, I may choose to buy direct car rental insurance next time, because I found that trip insurance is third party insurance, if there is an accident, you need to pay the car rental company first, and then prepare all the documents for the third party insurance company to get the claim, which is very troublesome. It is also very fast when returning the car, and the speed of refunding the deposit is also very fast. I was scared before booking because I saw a lot of negative reviews about this car rental company, but this store didn’t happen at London City Airport, the staff were friendly, the procedures were quick and patient