5-Star Hotels in Penang, Malaysia

Had a wonderful experience yet again at Ascott. We'll appointed rooms, lovely infinity pool and great accessibility make this a good choice. Above and beyond everything else, the service from Mr Yau was immaculate. Felt like a home away from home. Thank you Mr Yau!

I love everything about this hotel, We stayed during hari raya week, overall it was a very great vacation with my kids, they really enjoyed the slide and mini waterpark, personally for me i enjoyed the panoramic view around the hotel , every place is instagrammable, the pool was so big and clean, divided to kids pool and adult pool, alot of small hut and beach chair around the hotel , ample of car parking , i will come back again soon. Suggestion for improvements: 1. Never say to guest anything about “makanan dah habis” when we paid for buffet. Buffet means the foods must always there. 2. Breakfast at the beach bar. We were asked to go there as the main restaurant was full and we were told that the food is similar to the main restaurant and it was actually not. It seems the main restaurant has more variety of foods.

Great location, easily walkable to various tourist spots/local destinations for food, leisure, shops etc. There’s also a ban heang conveniently located across the hotel (5 minutes walk). Those who are into clubs, there’s also one just downstairs the hotel - midnight black.

Was an impromptu trip for my boy who us on holiday. Traffic was good, tourist were minimum...the hotel was not busy during our stay. Which was great as we didn't have to struggle with check in etc. Pool was great, a bit deeper would be great. I wasn't fond of the pool with sand, but I guess it creates a beach effect...altho the beach was just like 15 meters away...from check in to housekeeping, all the staff were more than happy to assist. Thank you hard rock!!

During this trip to Penang, I stayed at Dongjia, Murren, and Shangri-La. My favorite is Murren Autograph Collection. The hotel is owned by Marriott, with a very stylish design. The sea view room has a charming view, and it is great to soak in the bathtub and enjoy the sea view. The semi-buffet breakfast lobster meat omlette is very delicious, and during breakfast, the waiter also sent various snacks for the guests to taste. There are also two large full-length mirrors in the room, and the dressing table is also very stylish and practical. The staff are very friendly and satisfied! I will only choose to stay in this hotel when I go to Penang in the future.

The recent stay at Iconic Marjorie Hotel was amazing! From the moment we arrived, the staff went above and beyond to ensure a seamless and memorable experience. The room was clean and comfortable, with a separate wet and dry area, elegant design, and thoughtful amenities such as plush bathrobes, toiletries, free mini bar, coffee machine, high-speed hair dryer, handheld steamer, and additional pillow options from the pillow menu. The hotel's beds were incredibly comfortable and guaranteed a good night's sleep. Free WiFi was available both in the hotel and in the rooms 🛜. Tiffin Hall, a unique Nyonya themed restaurant, was elegant and comfortable in an environment. The food was delicious. Senses Bar offers stunning views of the city skyline, and you can relax by the infinity pool and enjoy a refreshing drink by the pool bar to the relaxing beats. The staff was amazingly attentive and every request was met, making us feel at home during our stay. The room was also kept spotlessly clean by the housekeeping staff. A big thank you to all the staff for making our stay a memorable one, exceeding our expectations and combining luxury with genuine hospitality. I'm already planning my next stay and I would recommend this hotel to anyone considering a trip to Penang, whether you're travelling for business or leisure, highly recommend this hotel!

My second day at Crowne Plaza Penang Straits City was just as enjoyable as the first. The hotel’s modern design and new, upscale feel make it a great place to relax. The room remains clean, spacious, and comfortable, with all the amenities I need. The service continues to impress—friendly, efficient, and professional. The location is also convenient, making it easy to explore the area. Loving the fresh and contemporary vibe of this hotel. Definitely a solid choice for a new and modern stay in Penang!

Overall, I had a wonderful stay at Gurney Bay Hotel. The bed was super comfortable, and the room was spacious and cosy—plenty of room to relax. They provided lots of amenities too, so all I really needed to bring were my clothes! However, I found that most of the food lacked strong flavours. I’m guessing the hotel might be going for a healthy concept, or perhaps trying to suit international palates. But as a Malaysian who loves bold spices and a good kick of salt, the food didn’t quite hit the mark. For example, the nasi lemak tasted more like plain rice—missing that creamy, rich coconut flavour. Also, I have to mention—they might need to work on their rice game. It just wasn’t soft enough, which made the dining experience a bit less enjoyable.

Upon arrival, I discovered that the air conditioning in the room was not functioning properly, as I was unable to adjust it to my desired temperature. I promptly informed the front desk before leaving the hotel for some time. When I returned, I was informed that the issue had been addressed, and I was told that the temperature variation was limited to 3 degrees. For example, if set at 28°C, the temperature would remain around 25°C. However, later that night, the air conditioning became excessively cold. I have attached pictures and videos for your reference. Despite attempting to increase the temperature and restarting the system several times, I was unable to achieve a comfortable setting. This situation caused significant discomfort during my stay. As I have had pleasant experiences at your hotel in the past, I am writing to bring this matter to the attention of your management. I kindly request an acknowledgment and a response regarding this issue. I lodge this complaint at the hotel, they acknowledge received my email but after 5 days no reply

We had a wonderful stay at Park Royal. Everyone in the resort is very helpful and nice. Special thanks to Mr. Halikuz Zaman at the front desk for his hospitality. My husband is very happy with his birthday vacation here.