5-Star Hotels in Auckland Region, New Zealand

Hi, hotel is conveniently located in the Airport. Short 2 minute walk from the International terminal. Staff at reception pleasant, Restaurant service very helpful. It was easier to go to the restaurant and get a reservation for dinner. Reception staff struggled to make a reservation for dinner. Rooms are comfortable, for a 5 star hotel it is missing toiletries and the soap provided is not to my liking. Overall a good stay

The hotel lobby is nice, but the rooms are old. The air conditioner was broken when I stayed there a few days ago. Although the hotel provided a hair dryer and a vertical air conditioner, the noise was too loud and affected my rest! I don't recommend staying there at the moment

This hotel is conveniently located near the University of Auckland and the far end of Queen Street, with plenty of restaurants and supermarkets just a two-minute walk away. The gym facilities are among the best you'll find in Auckland hotels, and both the rooftop pool and spa hot tub are very relaxing. Housekeeping is done daily, and the staff are proactive in communicating with guests. Excellent value for money.

The small facade, really small, has to be carefully scolded, or missed, the door is not like a five-star hotel. The hotel lobby is also small, and the lobby of several hotels in New Zealand is small. The whole hotel is very interesting from the appearance to the room. The restaurant is especially beautiful. There are not many food choices and the taste is OK. The breakfast delivered by the hotel is the simplest continental breakfast. It can be oversized, delicious, if you don't like it, you can choose Paid breakfast, it is worth living.

The breakfast is fantastic, parking is a little troublesome but understandable as it’s located in CBD. Hotel provides valet parking which is convenient for us. Great decorations and service provided.

I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.

I bought the room voucher during Ctrip's promotion! The price-performance ratio is super high! I want to praise Ctrip by real name! Please cooperate with New Zealand hotels more! Super cost-effective five-star hotel! Although it is a bit messy in the city, a good hotel can really give people a full sense of security! Service: When you check in on the day of check-in, the guy will help you send your luggage to the room! The lady at the front desk was also very enthusiastic. On the day of departure, because the flight was booked at night, the lady arranged to postpone the check-out for two hours when the room was available. She also kindly told us that if the flight was at night, we could check out and take a shower in the gym downstairs before leaving! Hygiene: Overall, the hygiene is very good, and the gym is also very clean. When I went to the gym at night, I found that the staff was cleaning very seriously at more than 10:00 every night. The only flaw was that on the last day of my stay, I found a huge cockroach on the tea cabinet in the room, which was really terrible for me who was extremely afraid of cockroaches. It is recommended to strengthen pest control. Although it is not perfect, I will choose so/hotel without hesitation next time I come to Auckland.

The staff were extremely helpful and were able to offer ideas of what to see and places to go. The hotel is well located for those who want a short walk to Queen St,or down around the water front, was very clean and well serviced. However, the restaurant had a very poor selection of food at exorbitant prices.

The view from the balcony is amazing. You can see the sunrise from the balcony in the morning. The view from the breakfast room is also great. It was far beyond my expectations, and the service was also very good. The staff helped with parking. I will stay here again next time!!!

Hotel location is very good, crossing a small road is the port, not far from the sky tower Queen Street; the staff is very warm; breakfast is simple but enough to eat; whether the room or restaurant, ventilation is very good 👍