4-Star Hotels in Canton of Lucerne, Switzerland

Amazing hotel near Luzerne train station. Many bakery nearby. Hotel staff was friendly and kind, provided toiletries and water. Breakfast was simple but good enough to start the day. Very short walk to the old town area which was great!

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

The hotel deserves a perfect score! And the staff from Reception to Bolero restaurant a 6 our of 5! The friendly and informative greeting we received at check-in was superb. The bus tickets for Kriens/Pilatus is included for all guests and close by. The receptionist went even as far as walking us to the parking we had reserved (22CHF/day--worth it). We had room number 611 with a bay window on the top floor and it was very comfortable. They thought of everything from coffee machine to all small details a traveler might need. The location is very central!

We stayed one night in the Hotel Luzernhof Annex. Stupidly we put my jewellery in a location in the room that we felt would be a good hiding place - it was so good we forgot about it when we departed early the next morning. Much to my dismay I didn't realise until we were in the UK awaiting our flight home. An email later, my little jewellery bag was in the safe hands of the hotel staff who went and retrieved it from our room. The lovely staff then posted it to another family member in Germany. I am so grateful for their kindness and attentiveness to our stressful (self inflicted) situation. Their honesty and quickness of action brought much comfort to me as the items held great sentimental & irreplaceable value. Thank you to all involved. The room in the annex was clean, comfortable, spacious, ideally situated and a great price. There were plenty of food options nearby. Although it had a shared bathroom, it was super clean and provided all that we needed. My sincere thanks to the Hotel Luzernhof.

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

Very nice hotel just across the street from the Vierwaldstatter see(Lake Lucerne) Pros: Great staff easy check in Great views from lake facing rooms, easy parking. Ok value for the area,comfortable bed. Cons: There was construction going on at the time of our stay. The rooms have no A//C, not a deal breaker but the room was sealed up tight and that first blast of stifling heat when we opened the door was unexpected. But they do give have a large fan unfortunately the cord would not allow the fan to be placed in the terrace door to help cool off the room. The breakfast buffet selection was plentiful but the cooked foods were merely OK at best.

The hotel room is large and new, and the decoration is in line with the domestic four-star standard. The front desk service is very good, and the room also comes with 2 bottles of purified water for free, as well as a coffee machine and capsule coffee for free use. The hotel is in a prime location, a 10-minute walk from Lucerne Railway Station and the pier. The room is well soundproofed, and you can't hear people talking in the corridor. In the peak tourist season, it is very cost-effective compared to other hotels in Lucerne. For Chinese tourists, in addition to many Swiss standard sockets, there is also a target socket in the room, and the European standard conversion plug can be used directly, which is very convenient! Traveling in many countries in Europe can be done with one plug...

I only stayed for one night as a stopover, but the hotel is very close to the station, and I have already arrived when I got off the bus and crossed the road. There is no air-conditioning in winter, but opening the windows is good enough! The room as a whole is so clean! The staff at the front desk are very kind and answer all questions! And the hotel is 5 miles away from the scenic spots, just walking distance! Moreover, a small supermarket is opposite the hotel, and it only takes a few steps to buy snacks! And there is a D restaurant on the lower floor of the subway station! Overall, it is highly recommended for travelers who want to catch the train the next day.

The location is excellent and the service is attentive. The restaurant below the hotel is actually a Michelin restaurant. It's great to have a drink in the evening and the drinks are not expensive! In addition, the hotel will give you a welcome coupon that can be exchanged for any drink, which is a great value.

Overall, the hotel seems to offer a pleasant stay with its clean and cosy atmosphere, spacious rooms, and stunning views. The standout positive is the extremely friendly and helpful staff as they peovide a full basket of toys to my child in the room, along with the restaurant's good food. However, a notable downside is the lack of AC as our stay coincided with an unexpected surge in high temperatures, which might require guests to rely on opening balcony windows for ventilation. Additionally, the proximity of the restaurant directly below the rooms could lead to noise issues from the voices inside the restaurant. Overall i would recommend it for a couples, golf players and to whom seeking a retreat from city crowds. Remarkably, it's just an 8-minute drive to the Chapel Bridge at the heart of Luzern.

Amazing hotel near Luzerne train station. Many bakery nearby. Hotel staff was friendly and kind, provided toiletries and water. Breakfast was simple but good enough to start the day. Very short walk to the old town area which was great!

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

The hotel deserves a perfect score! And the staff from Reception to Bolero restaurant a 6 our of 5! The friendly and informative greeting we received at check-in was superb. The bus tickets for Kriens/Pilatus is included for all guests and close by. The receptionist went even as far as walking us to the parking we had reserved (22CHF/day--worth it). We had room number 611 with a bay window on the top floor and it was very comfortable. They thought of everything from coffee machine to all small details a traveler might need. The location is very central!

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

We stayed one night in the Hotel Luzernhof Annex. Stupidly we put my jewellery in a location in the room that we felt would be a good hiding place - it was so good we forgot about it when we departed early the next morning. Much to my dismay I didn't realise until we were in the UK awaiting our flight home. An email later, my little jewellery bag was in the safe hands of the hotel staff who went and retrieved it from our room. The lovely staff then posted it to another family member in Germany. I am so grateful for their kindness and attentiveness to our stressful (self inflicted) situation. Their honesty and quickness of action brought much comfort to me as the items held great sentimental & irreplaceable value. Thank you to all involved. The room in the annex was clean, comfortable, spacious, ideally situated and a great price. There were plenty of food options nearby. Although it had a shared bathroom, it was super clean and provided all that we needed. My sincere thanks to the Hotel Luzernhof.

Very nice hotel just across the street from the Vierwaldstatter see(Lake Lucerne) Pros: Great staff easy check in Great views from lake facing rooms, easy parking. Ok value for the area,comfortable bed. Cons: There was construction going on at the time of our stay. The rooms have no A//C, not a deal breaker but the room was sealed up tight and that first blast of stifling heat when we opened the door was unexpected. But they do give have a large fan unfortunately the cord would not allow the fan to be placed in the terrace door to help cool off the room. The breakfast buffet selection was plentiful but the cooked foods were merely OK at best.

The hotel room is large and new, and the decoration is in line with the domestic four-star standard. The front desk service is very good, and the room also comes with 2 bottles of purified water for free, as well as a coffee machine and capsule coffee for free use. The hotel is in a prime location, a 10-minute walk from Lucerne Railway Station and the pier. The room is well soundproofed, and you can't hear people talking in the corridor. In the peak tourist season, it is very cost-effective compared to other hotels in Lucerne. For Chinese tourists, in addition to many Swiss standard sockets, there is also a target socket in the room, and the European standard conversion plug can be used directly, which is very convenient! Traveling in many countries in Europe can be done with one plug...

I only stayed for one night as a stopover, but the hotel is very close to the station, and I have already arrived when I got off the bus and crossed the road. There is no air-conditioning in winter, but opening the windows is good enough! The room as a whole is so clean! The staff at the front desk are very kind and answer all questions! And the hotel is 5 miles away from the scenic spots, just walking distance! Moreover, a small supermarket is opposite the hotel, and it only takes a few steps to buy snacks! And there is a D restaurant on the lower floor of the subway station! Overall, it is highly recommended for travelers who want to catch the train the next day.

The location is excellent and the service is attentive. The restaurant below the hotel is actually a Michelin restaurant. It's great to have a drink in the evening and the drinks are not expensive! In addition, the hotel will give you a welcome coupon that can be exchanged for any drink, which is a great value.

We stayed in this hotel as part of a pre cruise with AMA Waterways. The location was excellent as we we able to walk to the center of town in 10 minutes. The staff was courteous and attentive. Breakfast was in the Mekong restaurant in the basement. The service and the food was good. The only complaint was the mildew smell in our room. ( 3303) . It was not just our room as we had other guests of our tour with the same problem. When we said something to the desk, they sent housekeeping up to open the windows to air it out. A temporary fix, as soon as we closed the windows and turned the a/c back on the smell returned . It so bad at night that we had to wash our clothes on the ship as they to absorbed the mildew smell. Lucky we only had a two night stay! Hopefully this is remedied.

Overall, the hotel seems to offer a pleasant stay with its clean and cosy atmosphere, spacious rooms, and stunning views. The standout positive is the extremely friendly and helpful staff as they peovide a full basket of toys to my child in the room, along with the restaurant's good food. However, a notable downside is the lack of AC as our stay coincided with an unexpected surge in high temperatures, which might require guests to rely on opening balcony windows for ventilation. Additionally, the proximity of the restaurant directly below the rooms could lead to noise issues from the voices inside the restaurant. Overall i would recommend it for a couples, golf players and to whom seeking a retreat from city crowds. Remarkably, it's just an 8-minute drive to the Chapel Bridge at the heart of Luzern.

The room is very small and there is no air-conditioning. When I stayed in August, it was too hot to sleep at night. I didn’t feel safe sleeping with the balcony door open. I felt cold in the middle of the night, and I felt stuffy when I closed the balcony door. I was tossing all night, although the balcony can see the lake view, but without air-conditioning can not sleep well, the lake view is not worth it

I loved this hotel! I didn’t go to the spa as we were passing through on our way home from Lake Como in Italy but we will be back! Loved Weggis, what a lovely little place and quiet even though there was a music festival on. The hotel staff were friendly and helpful. We had a room with a balcony view and it was stunning. The balcony was a good size, the view was priceless. The air conditioning was reasonable and bed very comfy with lovely towels too! Breakfast was very good.

Heidi in the breakfast serving & Michaela in the front desk made our week lovely! They where always friendly and helped us out with different requests with a smile and kindness that made us feel very welcome. The spa area is great, both indoor and outdoor. The gym has a fantastic view over the lake which made it a pleasant place to work out. We also appreciate the private area next to the sea, owned by the hotel, where you can swim in the clear sea. There are sun beds, parasols and a jetty. The Hotel also lent out SUP-boards, kayaks and bicycles for free. We also appreciated the free shuttle service. The three small things that where preventing me to give the facilities and the hotel 5 out of 5 is; 1) The lack of blackout curtains. The lights shines in, both from the street, and also from the sunrises around 6 in the morning. 2) The lack of bed mattress to soften the bed. The beds are very firm. We slept on our blankets for a whole week. 3) And lastly, the lack of AC. Our room was facing north and we got to borrow a fan, so the temperature was after all okey. But I expect that these three simple requirements would exist in the rooms of a four-star hotel.

Very typical continental breakfast, and the breakfast staff is very nice. We are traveling with children, and the hotel has added a crib. The room also welcomes snacks and fruits, and it feels good. The hotel is close to the lake, bicycles are provided for free, and we can also walk around the lake. Although the transportation is inconvenient, the hotel also sent us to the pier for free by boat. The hotel has a swimming pool and the children have a great time. Overall, satisfactory! There is free afternoon tea🤗