4-Star Hotels in Berkshire, United Kingdom

We chose to stay in Hilton London Heathrow Airport Terminal 5 was primarily for convenience as we had a flight the following morning. There was some up and down mainly due to initial impression from front desk (very rude and unhelpful). Pro's - Clean room - Spacious - Bed was confortable - Decent view - Assisted with printing off paper work for our flight - Shuttle to airport is available* Con's - Front desk was very unwelcoming and rude (had issue with checking in, due to some issue with C-Trips representative payment not working; though we paid and secured room via C-Trip several day before which included an invoice and email confirmation; Front desk did not help and didnt want to assist ”deal with it yourself” attitude)＞ very distressing as we potentially had to pay again for the room (making us pay twice). - Hourly airport shuttle available but had to pay (should have inform guest, rather than finding out when we got onto the shuttle bus and catching us by surprise, as we would have rather booked a taxi) - Abit secluded

Nice hotel, really helpful reception staff. The room was cold but the reception ladies helped me suss the heating. The TV kept cutting out every few minutes. Great breakfast. If you want a big night out, stay here on a Saturday night as you can check out at 3pm. If you have an early start I would avoid as the internal noise of people coming in late and banging doors/street noise is loud.

Lovely hotel, right opposite the castle. Our room was lovely, it was a really good size. The bar and lobby though was vey cold and uninviting, could have done with the air conditioning being turned down, otherwise a very pleasant stay.

the second i checked in got a very warm welcome from Safia and Prachi which made me feel very happy and is clear that the staff care about their jobs, even though the staff where polite the food was undercooked on multiple occasions during my stay which had also made vomit, i personally think the managers should be more on top of food quality.

I know i will arrive London Heathrow late. So I tried to choose a hotel not far from airport to crash out a night before heading to London. I choose Holiday Inn Slough Windsor because I think instead of stay in airport hotel, at least I can go take a look at Windsor castle in the morning - there is no much different between 20 minutes Uber and 12 minutes to most of the airport hotel near Heathrow Airport. In fact I arrived 4 hours later than I should be - checking in after midnight...very smooth. As I am Platinum member of IHG member , I was pre-assigned executive room on 8th floor. Looking inside room, I have to say this room is better than my expectation of Holiday Inn: with Lavazza Coffee Machine, with slipper and all necessary amenities. In the morning I called a Uber to Windsor Castle just take a look. It cost between 7 - 9 pounds one way, about 8 minutes. Hotel to Slough Station, another 8 pound, about 6 minutes. Slough Station to Paddington, 10.8 pounds on GWR , 18 minutes. Overall the 2 hotel staffs I met, all very kind and friendly, everything is very smooth, everything works. It is by far better than a convenient hotel only , it is a very decent hotel and especially if you drive , there is ample car park, and good value to visit London and nearby area.

Two lifts out of three not working. Remaining one had no light except the glow from the control panel. We were floor 9. Lift took us to 4, then 13, then 10, then 4, then basement, and back to ground floor. My wife has claustrophobia and does not like small dark enclosed spaces. Helpful staff led us through to next-door Ibis where lifts were working and illuminated, and gave us a card to use them. Price of Snickers bar and similar items is £2.49. Costs 99p in small store just along the road. Room was OK when we finally got to it, but initial experience puts us off using Novotel again.

ABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.

This is the second time I have stayed at this hotel and on both occasions the room, cleanliness and staff have been excellent. Food was good the only disappointment being that I received an email @a week before I travelled to say that dinner and lunch would not be available on the Friday due to an event that was being catered for at the hotel, and the the attendees were rather loud when they went onto the patio at the rear of the function room during the night and the early hours of the morning (to be clear they couldn’t be heard when they were indoors and the doors were shut). This is a hotel that is very convenient for Windsor and the surrounding area and has lovely grounds for a peaceful walk after a long journey or a hectic day.

Exceptional service from booking to checkout. True definition of going the extra mile to ensure every aspect of our stay was as expected. Exceptional customer service from senior management to customer facing staff at reception. Vivek, Catia and Riko… your energy and passion ooze through every interaction and is contagious! Every staff member at every interaction is approachable, a special mention to Nicola and Fariha at reception; very helpful and friendly while well presented and professional. Your cleanliness and attention to detail and person centred approach has blown us away. We are well travelled, but see ourselves returning to you no matter what event or occasion we are celebrating. From birthdays, relaxing adult only weekends, family breaks, team building weekends… There is nothing we would not trust the hotel staff to manage. Thank you for making us feel part of the Voco Reading family, best #IHG hotel in this part of England, and we are definitely coming back. Excellent value for money for the service you provide!

Really lovely, central hotel, set back from the main road. Quiet, spotlessly clean and the room was warm and cosy, with nice decor. Home away from home. Didn’t use hotel amenities, bar room service. From what I saw, it was of high standard. Would highly recommend a stay here.

We chose to stay in Hilton London Heathrow Airport Terminal 5 was primarily for convenience as we had a flight the following morning. There was some up and down mainly due to initial impression from front desk (very rude and unhelpful). Pro's - Clean room - Spacious - Bed was confortable - Decent view - Assisted with printing off paper work for our flight - Shuttle to airport is available* Con's - Front desk was very unwelcoming and rude (had issue with checking in, due to some issue with C-Trips representative payment not working; though we paid and secured room via C-Trip several day before which included an invoice and email confirmation; Front desk did not help and didnt want to assist ”deal with it yourself” attitude)＞ very distressing as we potentially had to pay again for the room (making us pay twice). - Hourly airport shuttle available but had to pay (should have inform guest, rather than finding out when we got onto the shuttle bus and catching us by surprise, as we would have rather booked a taxi) - Abit secluded

I know i will arrive London Heathrow late. So I tried to choose a hotel not far from airport to crash out a night before heading to London. I choose Holiday Inn Slough Windsor because I think instead of stay in airport hotel, at least I can go take a look at Windsor castle in the morning - there is no much different between 20 minutes Uber and 12 minutes to most of the airport hotel near Heathrow Airport. In fact I arrived 4 hours later than I should be - checking in after midnight...very smooth. As I am Platinum member of IHG member , I was pre-assigned executive room on 8th floor. Looking inside room, I have to say this room is better than my expectation of Holiday Inn: with Lavazza Coffee Machine, with slipper and all necessary amenities. In the morning I called a Uber to Windsor Castle just take a look. It cost between 7 - 9 pounds one way, about 8 minutes. Hotel to Slough Station, another 8 pound, about 6 minutes. Slough Station to Paddington, 10.8 pounds on GWR , 18 minutes. Overall the 2 hotel staffs I met, all very kind and friendly, everything is very smooth, everything works. It is by far better than a convenient hotel only , it is a very decent hotel and especially if you drive , there is ample car park, and good value to visit London and nearby area.

Though everything was fine with the hotel. I was told on arrival I had booked the wrong room type for myself, partner and 7 year old daughter. Even though on my booking it said 2 adults and a 7 year old and I made a note it was her birthday. The booking also stated max capacity in room 3. Max 2 adults, soda bed for a child. There was a pull out sofa bed, but when we got up to the room, it wasn't made, I called to get bedding and was told I booked the wrong room...I said you just checked us into the room downstairs and saw I had a child with me, you even just wished her happy bday! I said where do you expect her to sleep? They said they would move us to a family room but we're too booked. I said I just need bedding for the sofa bed in here, he said they don't have pull out sofa beds,I was confused as there was one right in front of me! We then eventually at 9pm got bedding Sent up....but no one made the bed, they just dumped in on us. I also booked a room with a city view? Which we couldn't see-only a roof of a building. Whilst most things were fine and they did eventually sort us out. With a tied 7 year old after a long day it wasn't the greatest way to start our stay. I'm not sure if it's a problem the hotel end or the booking via this app?

I’m a Platinum Elite member & stayed in Moxy Slough Hotel during 15th - 23rd July, 2023. I’d like to provide some feedback to the stay: Bright Spots: 1. Every morning, your staff Agnelo was very helpful with a friendly smile. He truly brightened my day. The British Breakfast Sausage was delicious though I had to limit myself to just 1 pc / day or will become seriously overweight. 2. Gym was quite good as it has everything even though it’s a bit small. I especially liked the disinfection wet wipes you offer where I feel very comfortable using all the mats & equipment. A must have for every gym whether in hotel or not. 3. Location: 5 min walk to Slough Station & can take Elizabeth Line to London in about 38-40 mins or to Reading to transfer to other trains to other cities. It costs GBP 8-12 / trip depending on time. As I have to travel to Bath & I don’t like staying in London, for all the noise, & unreasonable hotel rates, nor do I have needs to visit London everyday, this was a good choice for me. 4. Room was a bit small even after the upgrade, but it was alright. The design is always a bit less user friendly than others & that runs thru all the Moxy chains in the world. 5. Above average British Bar, & Indian, Greek Restaurants nearby. Also a good florist. Can improve: 1. My room 319 – Water faucet – too short & made water flow all over the counter easily. The tap also appears to be leaking 2. Daily room cleaning – that was the most annoying part, as even if I requested they missed it for 2 straight days!!! That’s unacceptable. 3. If you enjoy small towns that’s fine though there aren’t any truly good restaurants around (well, even Central London is not known for good food, & kinda expensive) 4. Staff mixed up with the breakfast offering. From my stay in all Brands (even Fairfield brand) under Marriott Hotel Group, I get either free breakfast or points as a Platinum Elite member. When I checked in, that’s what the staff said. Only found out in 2 days this was not the case, as I was not on the list of guests with breakfast, & after further questioning your staff, I only get a cash redeemable voucher. This is certainly not very well managed as your staff provided inconsistent messages, and also, appears to be very calculating with your Elite & loyal members. 5. In staying with any of the chains under Marriott, the rules are always I can leave early without any room charge / penalties as long as I inform the hotel 1 day ahead of time for the Standard rate which has a lot of flexibility, unlike the prepay. Staff mixed this up & tried to charge me for the last day, which, they didn’t at the end after I got a bit upset. I hope the above can give you my honest opinion, as a guest to your hotel, & help you continue to do what you’re good at, & improve where needed.

Adequate hotel for the price. Mattress and pillow were slightly uncomfortable. Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.

I really got screwed with this booking. My flight was canceled, and I was a bit desperate for a place to stay overnight. ”Bianca's Hotel” was quite a bit cheaper than the places closer to the airport. So I booked it and took a taxi there. But the taxi driver couldn't find the place. We were in a residential neighborhood, not anywhere that you might expect to find a hotel. So I called the property, and the guy told me to get out at #1 Torridge Road and walk to #19, which seemed really weird. I asked him if there was a sign, and he said no. I mean, what kind of a hotel requires that you walk down a dark residential street looking for a place with no sign? When I said that I wasn't comfortable doing that, he suggested that I just cancel, and mentioned that he could get 500 GPB for the room (I had paid ~200). I was pretty sketched out at this point, so I just cancelled and went back to the airport. Later on, I tried to get a refund, and he refused. He also blocked my calls and marked me as a no-show. So now I'm out the 200 GBP for this ”hotel” plus the 60 GBP for the taxi there and back. And after all of that, I ended up just staying overnight at the airport. This place seems really scammy.

Went to the restaurant with family and Kurt served us. He was very very friendly and made sure we had a positive experience. He would recommend food to us and surprisingly it was some of the best food we've eaten! There was not a single negative thing with our time at Jim's kitchen due to Kurt's customer service. I would highly recommend coming here for the food but also for the service! Kurt knew what he was doing which was great!

I am writing to express my deep dissatisfaction with our recent stay at this hotel during our sons wedding. More than 25 rooms were booked from both our side and the bride's side. Unfortunately, our experience was far from what we had anticipated and it marred what should have been a joyful celebration. From the moment we arrived,we encountered numerous issiues. The check-in process was chaotic and poorly organised, leading to significant delays. Our guests were left waiting, which was particularly fustrating given the importance of the occasion. Additionally, the staff's attitude was less than professional. We encountered several instances of rudeness and indifference, which further compounded our fustration.They lacked adequate customer services. Instead of feeling welcomed, we felt like an inconvenience. The accomodations themselves were subpar. Many rooms were not properly cleaned and some amenities listed on the website were either unavailable or in disrepair. This was unacceptable, especially for a hotel that markets itself as a premier venue. To make things worse, whilst checking out my son was told to pay £400 for a small damaged stool the found in the lounge. He denied that he had not caused any such damage but they still insisted he pay. When challenged to provide any proof or evidence, they couldn't comply. He initially paid the amount because he had other functions to attend later on. However having raised the issue with the general manager later on, he was then refunded that amount. Basically, he was persecuted for a crime he didn't commit. In summary, I cannot recommend this hotel to anyone. The lack of professionalism, poor service, incompetant staff and overall disorganization made our stay incedibly stressful during what was supposed to be a happy celebration. I hope that future guests do not endure the same experienc we did. Breakfast not included and additional car parking charges.

This hotel has such friendly informative and attentive staff which are all a credit to their Employers . JULIAN went extra mile to share his obvious love for his role and his knowledge of local wildlife should be put to better use. The location is surrounded by beautiful animals such as deer and birds such as kites herons parquetts and chiff chaff.Its a shame the hotel do not promote his ideal location and wealth of wildlife such as walking trails and knowledge boards because they really are missing a trick especially for family's with young children. I am sure local RSVP Could help them with this along with walking clubs etc. Just a mention to restaurant staff at night food great well balanced and priced really well. Overall a fantastic stay.

We had a 24 hour layover in London and instead of picking a boring hotel near the airport, we found this place. If you like history, something different, but still want a very comfortable stay- hands down pick here! The staff here are phenomenal- everyone was SO nice! It was such a cozy place to eat, drink and sleep for the night. I can't say enough good things about all of the staff we met (and the ones we didn't, only spoke by email) but they are all so nice!!!! :) They helped us out any chance they had, which is so appreciated. My family had a wonderful and restful layover before going back over the pond- it's a nice place to stay, that is for sure.

Nice hotel, really helpful reception staff. The room was cold but the reception ladies helped me suss the heating. The TV kept cutting out every few minutes. Great breakfast. If you want a big night out, stay here on a Saturday night as you can check out at 3pm. If you have an early start I would avoid as the internal noise of people coming in late and banging doors/street noise is loud.

the second i checked in got a very warm welcome from Safia and Prachi which made me feel very happy and is clear that the staff care about their jobs, even though the staff where polite the food was undercooked on multiple occasions during my stay which had also made vomit, i personally think the managers should be more on top of food quality.

Two lifts out of three not working. Remaining one had no light except the glow from the control panel. We were floor 9. Lift took us to 4, then 13, then 10, then 4, then basement, and back to ground floor. My wife has claustrophobia and does not like small dark enclosed spaces. Helpful staff led us through to next-door Ibis where lifts were working and illuminated, and gave us a card to use them. Price of Snickers bar and similar items is £2.49. Costs 99p in small store just along the road. Room was OK when we finally got to it, but initial experience puts us off using Novotel again.

Exceptional service from booking to checkout. True definition of going the extra mile to ensure every aspect of our stay was as expected. Exceptional customer service from senior management to customer facing staff at reception. Vivek, Catia and Riko… your energy and passion ooze through every interaction and is contagious! Every staff member at every interaction is approachable, a special mention to Nicola and Fariha at reception; very helpful and friendly while well presented and professional. Your cleanliness and attention to detail and person centred approach has blown us away. We are well travelled, but see ourselves returning to you no matter what event or occasion we are celebrating. From birthdays, relaxing adult only weekends, family breaks, team building weekends… There is nothing we would not trust the hotel staff to manage. Thank you for making us feel part of the Voco Reading family, best #IHG hotel in this part of England, and we are definitely coming back. Excellent value for money for the service you provide!

We stay at Hilton Reading to celebrate our 10th wedding anniversary. First we would like to say thank you to Ferooz for accomodation and Jana for the accomodation and lovely prosecco .Then we would like to say thank you to Lorena and Kornelia for the room decoration and to Daniel for early check-in. Everything was perfect. The staff was helpful, the accomodations were beautiful and the breakfast was superb. It couldn't have been better. Thanks . We had a wonderfull stay at Hilton Reading.Our room was clean, spacious with great amenities and a confortable bed.Thank you again to the wonderfull team.

Awful location right in centre of Reading where there is absolutely NO PARKING anywhere near the hotel. You cannot even stop just outside to set passengers down or drop luggage as it is entirely surrounded by double RED lines - no stopping at any time. You have to park in a long stay car park at the Railway Station, which is a good 7 or 8 minutes walk away, and carry your luggage to the hotel yourself. Lad who checked us in was so helpful. He not only found me some additional pillows and brought them to the room very quickly, but he also booked a cab for us to our restaurant at the Oracle. On the other hand, the girl on duty this morning obviously could not give a toss when I reported that our air conditioning did not work and our toilet did not flush. As it was the hottest day on record yesterday, we had to try to sleep with a tiny window open to get any air, which of course (in a city centre) was noisy. As for the toilet, the very least I demand of any hotel room is that I get a functioning toilet. I had to take the plastic inner from the waste bin in the bathroom and fill it with water in the sink and then tip it into the toilet to get rid of our waste. Not pleasant. And this was in the £340 a night Rocket suite! Girl on duty's response - ”I will tell maintenance”. Not even a ”sorry to hear that” let alone any offer of compensation by reducing the bill. Awful. Will never stay here again.

So, I don't know. But Premier Suites Reading has two buildings. I was only here in the main building 4 months ago, and past the other building everyday, Without realising. So I have come back to reading, using the Premier Suites, directly as I was impressed by price, location and quality of the apartment. I arrived a bit earlier than planned, and was offered a room, sorry apartment in the other building ( if you know the area, it's on the same road, otherside by the cake/bakery shop on the corner) There is only 5 apartments on the 5th and only floor available Mine didn't have the best view, which overlooked the oracle shopping centre roofline. But wasn't here for views, as said before, price location and quality of furnishings This was a short stay. But enjoyed it very much. And being even closer to the main pedestrian shopping area Best thing to having your home comforts, and being in the city centre too Photos were taken, but they just didn't show the size of the living room, with open plan kitchen and single extra king size bed in the bedroom

We had a really great stay at De Vere Wokefield Estate, Elle & Diaa in reception were so lovely and extremely helpful throughout our stay, Kim & Sarah at breakfast were also so helpful and such friendly chatty people, really made you feel at home and nothing was any trouble to them. A special mention to the night porter (who’s name we unfortunately didn’t get) who kindly gave us a drive over to the mansion house Saturday night on a buggy as our feet were very sore!

We used this hotel as a base to go horse racing in Newbury. Our initial room did'nt have a bath,but the very helpful young man on reception moved us without fuss in no time. When settled we went for a drink in the bar.We had booked dinner for both days and were very happy with both the food and the service( Ramana and Steffan were excellent). Breakfast was also good with plenty of variety and re-stocked regularly. Well done to all concerned,we will return. As a side note, a taxi to the racecourse is between £12 and £15 each way and takes about 15 mins.

Perfect for me as it’s right across from the office but probably not so great if you wanted to be in the city centre although it’s only an £8 taxi ride or £2 bus ride. Opposite a Beefeater which was handy but I would prefer an on-site bar and restaurant. Felt a bit uncomfortable on check-in to be asked if I was a smoker (I’m not) and if anyone would be joining me later 😳. Didn’t like the bed being made up with sheets, blanket and counter pane as it’s quite uncomfortable particularly on one of the hottest days of the year although the mobile air conditioning unit helped (first time I’ve had sheets and blankets for over 30 years since the day I got married despite extensive business (weekly) and leisure travel (4-6 times a year)). Hotel was very clean and the bathroom was well equipped. A bottle of water would have been a welcome addition to the room particularly in such hot weather. Not sure who to recommend the hotel to as it’s neither a corporate hotel with all the amenities or a home from home. Breakfast was on offer for an additional £15 and I decided to wait until I checked in to see. As I wanted to be in the office for 8am and there was no menu available, times of service or visibility of a dining room, other facilities or even other guests, I decided it may be too intimate and opted for a cold sandwich I had stored in the office fridge ‘just in case’. Was similarly priced to the executive room I had in the Novotel last week which had a full buffet breakfast included.

Lovely hotel, right opposite the castle. Our room was lovely, it was a really good size. The bar and lobby though was vey cold and uninviting, could have done with the air conditioning being turned down, otherwise a very pleasant stay.

This is the second time I have stayed at this hotel and on both occasions the room, cleanliness and staff have been excellent. Food was good the only disappointment being that I received an email @a week before I travelled to say that dinner and lunch would not be available on the Friday due to an event that was being catered for at the hotel, and the the attendees were rather loud when they went onto the patio at the rear of the function room during the night and the early hours of the morning (to be clear they couldn’t be heard when they were indoors and the doors were shut). This is a hotel that is very convenient for Windsor and the surrounding area and has lovely grounds for a peaceful walk after a long journey or a hectic day.

The place to stay is not the hotel. The hotel said that the blue door in the back lane is their home. I think it is the A cargo room. It may be the same as the hotel itself. There is no elevator, and the luggage is really tired. So please pay attention when you book. Of course, the room is still big, and finally Ctrip also helped me coordinate, still very grateful to Ctrip, the service is good.

We had a one night stay and have to say it was great! Stayed in a larger room on the top floor with views of the castle and Guild Hall, truly lovely. Plenty of room for two adults and two little boys. Very clean and comfortable. The shower was super as were the lovely smelling toiletries, really good quality. Excellent quality tea, coffee and Nespresso in the room (proper milk in the fridge!) We also had complimentary mini bar in the suite (soft drinks only) and because we booked direct 4 free drinks from the bar including alcohol-that was a lovely surprise! The service at check in and check out was prompt, professional and friendly. Breakfast was excellent, really good variety and delicious. The lovely lady (maybe Filipina-sorry I didn’t get her name) who was managing breakfast this morning at 7:30am was super friendly and an asset to the hotel, keep hold of her!! But have to say all staff we encountered were professional and friendly. Easy to park and £30 for safe, convenient over night parking isn’t bad for central Windsor. We are staying again in December and already looking forward to it! If you need to be in Windsor to see the sights and want them on your doorstep then you can’t go wrong with the lovely Castle Hotel.

Pros: The location is good, it is great to have breakfast on the Thames and Eaton Bridge early in the morning. The same English breakfast. The parking lot needs to be parked outside. Disadvantages: Luggage and children pay attention, our room is in need of climbing the old British building three floors and it is the kind of transfer, the estimated trouble. The bed in the room is small and not suitable for a family of three. The extra bed did not know, there was no call. PS: The room is not air conditioned!

So happy I booked VIP experience and we got the most down too earth tour guide. From start to finish he was amazing with my two kids and I could we got to go ahead of many of the busy rides. We only had one day to get everything in and we managed 90% stuff. By the end when we where in the hotel castle my kids where near ready for lights out. We did finish going to get food in the restaurant which was 5/5*... even the staff where so friendly. We will definitely be back in the summer time as I booked to get the kids to see santa which was fantastic. So happy with everything this place has to offer. Even the hotel was perfect. Highly recommend. Wish northern ireland had something like this as we had fly in/out to come.

This is a lovely hotel. The staff are kind and helpful, the food is excellent, the rooms are very clean and comfortable. My friends and I had a lovely time here. Breakfast was particularly excellent with the food cooked to order and therefore very hot and very fresh. It is a short walk to the castle and Windsor has some lovely shops and good places to eat. Just across the road is the Long Walk and excellent views of the castle. It is also very easy to travel into London from here.

Fantastic local pub and inn. Stayed overnight with the wife. Got there around 330pm. Had a beer at the bar and didn’t leave until around 9pm. Everybody had time to stop and have a chat. Full of characters and just a great atmosphere. Tess runs it and she’s a fantastic lady. Nothing was too much. Chef off but she cooked us some lovely food. Also cooked a great breakfast the following day. Told us so much about the area and the pub. Felt like we were locals by the time we left. We would definitely recommend this pub if you like genuinely nice people. Will be back.