4-Star Hotels in Fukuoka Prefecture, Japan

Trustable hotel brand with good service. However, the triple room is a bit small for 3 adult, you cannot open three 26inch luggages. Public bath is recommended, however you better avoid the peak season… we went after 24:00 but the area is not yet cleansed 😅

A conveniently located hotel right next to the JR station. Rooms are clean, plenty of eateries & shopping within the vicinity. The beds are hard which will work for people who prefer harder beds. It’s also a short walk to the Kokura Castle. A great base for people planning to travel to the kitakhyshu region.

We had an enjoyable stay at this hotel, which is in a fantastic location. However, we encountered a significant inconvenience during check-out. Our flight was at 7 AM, so we checked out around 5 AM to catch a taxi to the airport. Unfortunately, both the elevator and the lift were turned off at that time. Since the hotel is located on the second floor of the building, we had to manually carry all our luggage down a long flight of stairs. This was especially difficult as we were a group of five, including two elderly ladies. Thankfully, my husband was able to manage the luggage, but this situation could have been very challenging for others. We strongly recommend that the hotel ensure the elevator is operational for early-morning check-outs to better accommodate guests.

I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert. I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan. The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore. By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier. When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly. There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure. The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level. There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note. One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high. A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance. I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed. Would I stay here again? No. Would I recommend this hotel? No, especially not for solo foreign travelers.

We enjoyed staying at this beautiful traditional hotel. Serene Japanese garden, friendly service and nice hot spring. We loved everything about this hotel and will recommend to others!

The room faces the Yanagawa River and has a picturesque view. Although it is a bit old, it is overall very clean. The large bathhouse and open-air hot spring rest area are equipped with massage chairs, which are very comfortable. Breakfast is satisfying and dinner is rich too

The hotel facilities are less modern but well maintained and clean. It was close to the JR station with walking bridge connection. The receptionist for our check-in process made some mistakes when charging the city tax and did not explain the calculation to us at all. The problem was resolved later during check-out but it took a while to communicate with the staff in English.

Very good hotel, although the location is relatively remote in Qiuyue Mountain, but the scenery is beautiful and very quiet. Walking outside during the day hardly sees anyone. Many locals are growing their own vegetables and seeing Chinese cabbage drying. The hotel staff does not speak Chinese and the English level is very average, but they can still communicate very well and enjoy every day. The cherry blossom room we booked has its own open-air atmosphere. It is very large, and it is no problem for four or five people to soak together. The shower was in the open air. I thought it would be cold in the outdoor shower in winter, but in fact it was too much, and it was not cold at all. We ordered a Japanese breakfast and dinner, exquisite and delicious. The separate dining room is large and the view is great. The hotel also provides afternoon tea every day with great care. The electric kettle and tea set in the room are changed every day. Stayed for a total of three nights and it was a great experience. However, if you want to go shopping, it is not recommended. The most famous Qiuyue Castle ruins are within a one-kilometer walk, which is very convenient. Tickets are about 20 RMB.

Nice customer services, with laundry is plus when travel with a little one with light packaging. The harbour view is unbeatable and close to the ferry terminal (2 minutes walk)to the morning food market.

Great location by foot to shopping/restaurant/cafe/gachapon/Subway/Tenjin underground/Donki/blue bottle cafe/ and more! Receptions staffs are helpful 👍🏼 3 famous Ramen’s restaurants - Ichiran/ShinShin inside Parco B2/久留米大石碗are just walking distance.