4-Star Hotels in Guanajuato, Mexico

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

I've stayed at this holiday Inn many times in the past but this time was different, the experience was disgusting. I woke up one morning with the aroma of sewer in my room which was unbearable, I couldn't even stay in the room. The supervisor told me that my room would be 'cleaned' which they should've moved me to a different room. I tipped the the guy that 'cleaned' my room and tried to relax but then found a roach in my room. I alerted the supervisor once again about the issue and he did move me to a different room this time. I was disgusted and asked them if they washed clothing which they have a laundry mat free of charge. I spent my day waiting for my room to be 'cleaned', moved and then had to wash all my clothing to make sure I didn't carry the infestation with me. The best the Supervisor could do was give me a measly $200 peso discount for my 5 day stay at this hotel. I will be filing a claim with the city because I am sure that they have a roach infestation and they're covering it up which is a huge health hazard. Never again will I stay at this hotel with poorly trained staff.

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

Whenever I come to León, I stay at this hotel! I like the location! The room service foods are vast, taste good, the service is fast, as for the stay, the room is very comfortable and clean! Highly recommended, also because of its location, there is Plaza Mayor, and in front of it they opened a square which has nice restaurants! In truth, it is a highly recommended hotel.

BEWARE!!! AFTER I CHECKED IN AN EMPLOYEE WENT INTO MY ROOM AND STOLE JEWELRY FROM MY BELONGINGS. THEY SEARCHED ALL MY THINGS AND NOTHING WAS DONE ABOUT SITUATION. YES THEY CHARGED ME FOR THE ROOM ASWELL. DO NOT STAY HERE. ALSO THE PLACE IS DISCUSSINGLY DIRTY . THE LOCATION LOOKS GOOD ON THE WED, BUT IT IS NOT A GOOD AREA. IT WAS SCARY DRIVING IN THIS AREA. DONT TAKE YOUR FAMILY HERE. I HAD MY KIDS WITH ME . I WAS SO AFRAID FOR THEIR SAFETY. AFTER THIS HAPPENED TO US I DIDNT CHECK OUT BECAUSE THE AREA IS SO SCARY TO DRIVE AT NIGHT. AND DAY TIME ASWELL. I DID NOT SLEEP ONE BIT. I CHECKED OUT EARLY IN MORNING. THIS WAS THE WORST EXPERIENCE IVE EVER HAD AT A HOTEL. DO NOT TAKE YOUR FAMILY HERE. I didn't take many fotos ill post the one in bathroom. Hadn't been cleaned. There was a dirty sponge on floor. Well the outside and inside looks dirty like the picture I posted. I didn't take more because I was in a zone of just getting out as soon as the sun came out. Don't believe the pictures you see online . It's a whole new experience once you get there.

Beautiful boutique hotel. Great location. Rooms are quiet and nice sized. The rooftop has an incredible view to the cathedral and great cocktails people! If you get to stay here please try their chilaquiles and fresh coffee. Hotel did a great job of maintaining COVID safety measures.

All right, very eight, we'll be back without problems. Easy access, easy out of town, near the main shopping places, government offices, clinics and hospitals, the value of your guaranteed money. Maybe you can also offer buffet in the meals.

Like the reviews suggest, you will either love or hate this! For me it was fine. You cannot get a more central location overlooking the square with everything on your doorstep. Perfect location. Some may find the noise a bit much, but I was fine with it and loved the atmosphere. Busy hotel. Clean. Not a luxury hotel but there was hot water, a comfortable bed and perfect a few nights. Staff were pleasant but not that friendly. Plain and ordinary. To be honest, I was out most of the time. Your only likely to spend a few nights in this area. This hotel was fine if like me, you want something clean, central and safe. If you plan to be in the hotel more and want a luxury hotel, then stay somewhere else. There are not that many options in the area.

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

Beautiful boutique hotel. Great location. Rooms are quiet and nice sized. The rooftop has an incredible view to the cathedral and great cocktails people! If you get to stay here please try their chilaquiles and fresh coffee. Hotel did a great job of maintaining COVID safety measures.

Spent 1 night here on a brief tour of San Miguel de Allende. The hotel was nice, rooms seemed newly done so everything was very nice. Had an ok dinner at the restaurant and a shot of Cristilano Tequila which was amazing. The lobby had a small game room with a pool table, fooz ball table, and the open restaurant lobby area had tons of places to sit and hang out. Huge pool as well. We walked to the nearby Mercaod Sano on Saturday morning and have a lovely breakfast and enjoyed some live music and market - cash only.

I've stayed at this holiday Inn many times in the past but this time was different, the experience was disgusting. I woke up one morning with the aroma of sewer in my room which was unbearable, I couldn't even stay in the room. The supervisor told me that my room would be 'cleaned' which they should've moved me to a different room. I tipped the the guy that 'cleaned' my room and tried to relax but then found a roach in my room. I alerted the supervisor once again about the issue and he did move me to a different room this time. I was disgusted and asked them if they washed clothing which they have a laundry mat free of charge. I spent my day waiting for my room to be 'cleaned', moved and then had to wash all my clothing to make sure I didn't carry the infestation with me. The best the Supervisor could do was give me a measly $200 peso discount for my 5 day stay at this hotel. I will be filing a claim with the city because I am sure that they have a roach infestation and they're covering it up which is a huge health hazard. Never again will I stay at this hotel with poorly trained staff.

Whenever I come to León, I stay at this hotel! I like the location! The room service foods are vast, taste good, the service is fast, as for the stay, the room is very comfortable and clean! Highly recommended, also because of its location, there is Plaza Mayor, and in front of it they opened a square which has nice restaurants! In truth, it is a highly recommended hotel.

BEWARE!!! AFTER I CHECKED IN AN EMPLOYEE WENT INTO MY ROOM AND STOLE JEWELRY FROM MY BELONGINGS. THEY SEARCHED ALL MY THINGS AND NOTHING WAS DONE ABOUT SITUATION. YES THEY CHARGED ME FOR THE ROOM ASWELL. DO NOT STAY HERE. ALSO THE PLACE IS DISCUSSINGLY DIRTY . THE LOCATION LOOKS GOOD ON THE WED, BUT IT IS NOT A GOOD AREA. IT WAS SCARY DRIVING IN THIS AREA. DONT TAKE YOUR FAMILY HERE. I HAD MY KIDS WITH ME . I WAS SO AFRAID FOR THEIR SAFETY. AFTER THIS HAPPENED TO US I DIDNT CHECK OUT BECAUSE THE AREA IS SO SCARY TO DRIVE AT NIGHT. AND DAY TIME ASWELL. I DID NOT SLEEP ONE BIT. I CHECKED OUT EARLY IN MORNING. THIS WAS THE WORST EXPERIENCE IVE EVER HAD AT A HOTEL. DO NOT TAKE YOUR FAMILY HERE. I didn't take many fotos ill post the one in bathroom. Hadn't been cleaned. There was a dirty sponge on floor. Well the outside and inside looks dirty like the picture I posted. I didn't take more because I was in a zone of just getting out as soon as the sun came out. Don't believe the pictures you see online . It's a whole new experience once you get there.

Stayed there for 4 nights Tur business while in town. Clean, modern hotel, spacious rooms. Nice pool and gym. Nearby parking. Breakfast was rich and tasty. Shower was super clean. Corridors weee well maintained. Staff at the reception was super friendly at all times. Go there !

I am sensitive to sleep and therefore need a quiet room. That is unfortunately not quite optimal in this hotel. When I complained that I didn't want to live directly on the main street, my room was exchanged, but then I got a room right next to the elevators :-(

Great location. Great food. Staff was very friendly and helpful. We had a great experience with this hotel and we travel a lot! We have had our share of bad experiences with other hotels but this one was exceptional! We would stay here again!

This hotel, the decoration is very good, the health is very clean, the service is very good, very warm, the taste of the hotel restaurant is also good, the location is very convenient, the price is very high, recommended!

Very good very good very good very good very good very good very good very good very good very good very good very good

Like the reviews suggest, you will either love or hate this! For me it was fine. You cannot get a more central location overlooking the square with everything on your doorstep. Perfect location. Some may find the noise a bit much, but I was fine with it and loved the atmosphere. Busy hotel. Clean. Not a luxury hotel but there was hot water, a comfortable bed and perfect a few nights. Staff were pleasant but not that friendly. Plain and ordinary. To be honest, I was out most of the time. Your only likely to spend a few nights in this area. This hotel was fine if like me, you want something clean, central and safe. If you plan to be in the hotel more and want a luxury hotel, then stay somewhere else. There are not that many options in the area.

Loud atmosphere late into the night, ridiculously tiny bathroom, but otherwise comfortable. But watch out for taxi scams. The fee from the airport is always around 600 pesos. That’s what it was from the airport to this hotel. When it was time to depart the hotel (11:45 on Sunday, June 4) we asked the front desk clerk to call us a cab. He did and explained that it would be $600, but that $200 was to be paid to his colleague at the hotel who he called the “agent” and the remaining $400 would be paid to the driver. Unusual but okay with me. When we got into the cab the hotel ”agent” stated $600 (in Spanish) so that I and the driver could hear it. I said in terrible Spanish “$200 to you and $400 to him, right?” And he nodded. So, we get to the airport and I hand the driver $500 thinking it’s the $400 plus $100 tip. (Remember these are pesos). The driver says “no, $600.” I say no $400 to you and $200 I gave at the hotel. We argue but the cab driver behind us starts honking his horn because he sees what is happening and our driver suddenly takes the $500 and leaves. I think the driver behind us knew I was being scammed and intervened. I am convinced the guy at the hotel and the driver conspired to cheat us because I’m an older American. I also believe the desk clerk was in on it too. The whole split taxi fee didn’t make sense. It left a bad feeling for us after what was otherwise a pleasant stay. So my rating reflects it and I hope that hotel management responds. Employees should never be involved in scamming their customers.

A very beautiful hotel with a very small door opening. It is a little inconvenient to park in a narrow road at the entrance, but it is still possible to quickly drop off your luggage. The name Art Hotel is not an exaggeration. It has an artistic atmosphere, and many places are beautifully photographed. The view is also first-rate, the small courtyard outside this twin room can see the colorful houses of Guanajuato, which are very good during the day and night. The geographical position is superior, just in the small town, quiet in the middle of noisy, a few minutes walk to the most lively central area and various attractions.

The hotel is very close to the city center and there are many restaurants nearby. It's very lively at night, the sound insulation of the room is mediocre, you can clearly hear the noisy sounds from outside in the room, my boyfriend thinks it's a bit noisy, but I still like to listen to this lively and happy atmosphere occasionally. The hotel has a lift, but our room was only accessible by stairs, which is not very convenient if you have a heavy suitcase. There are some chairs at the door of our room, and several employees sit and chat on them. We can hear their voices clearly in the room, and I'm not sure if they can also hear our conversations in the room. And they chatted there again early the next morning, and I was woken up by their chatter. I hope the hotel can tell them not to chat at the door of the room where guests are staying.

Trying to get to the hotel was a little confusing due to the tunnels and a police officer blocking the main road to get to the hotel, but eventually we got there. There is no valet but you can park your car on the left side real quick and go inside to let them know you’ve arrived and they will park your car for you. We got greeted by a wonderful, very well spoken bilingual woman named Aileen. She was so helpful and informative. It was a huge plus for us to have someone speak English since my American boyfriend didn’t know Spanish. The rooms were extremely clean and had all the amenities that we needed for our stay. If you forgot something at home, they most likely had it. We loved that the hotel was RIGHT in the middle of the city. Everything is walking distance. Now for the cons… We booked 3 massages and the spa room only fit 1. I would have wanted to at least have had a couples massage but they accommodated it in our room. It wasn’t as relaxing as we would have wanted it. The masseuses did a great job tho. There was also an extremely loud noise coming from the room upstairs, it seemed like someone was moving/building furniture. It woke us up at 8 am and the noise got worse thru out the morning we couldn’t go back to sleep. Besides those things I would definitely recommend this hotel and I would have my family stay there again!

The location of the hotel is very convenient on the side of the Union Garden, next to the Juarez Theatre, most of which can be reached within 5 or 6 minutes on foot. The hotel service was very warm, and the hotel also presented a cake as it coincided with the anniversary. The room size is not too big, and the window is Union Square. In the night, Guanajuato is still relatively cool. The hot air of the hotel air conditioner is not very strong, and it can barely ensure that the room temperature does not drop. As it was about to leave at around 9:00, the hotel started at 9am, so the hotel prepared a breakfast basket, but unfortunately it was too simple, including only an apple, a glass of juice and a biscuit.

The hotel is located at the highest point of the city center. The room can be seen throughout. The hotel and the rooms are beautiful, the service is good, the room is very big, except the bathtub is a little slow, everything else is very good.

Me gustó mucho el hotel. Es una casa antigua llena de jardines muy bonitos y con la vista a las montañas. Nos quedamos en la suite Frida y es enorme y muy cómoda. Hay que caminar y subir muchas escaleras para llegar al cuarto. Lo único es que para llegar al centro son 2 km 1/2. Pero se puede caminar. El dessyuno(incluido) muy rico.