4-Star Hotels in State of Mexico, Mexico

We had a wonderful time here. It’s a beautiful hotel in a safe area and is connected to a mall with a Starbucks and restaurants. The staff was extremely nice and helpful and the rooms and amenities were beautiful, clean and modern. We really loved the location. It’s close to Mundo and great restaurants. We plan on staying here again.

Unfortunately I am not staying in the hotel but go every morning to the hotel’s restaurant for breakfast, and for ice latte in the afternoon. The staff is amazing! Friendly, polite, attentive! Green juice is fresh and tasty, cappuccino is great, just like ice latte. I had avocado toast with poached eggs for breakfast, which was perfectly prepared, got some fresh fruits before. Really healthy and tasty for a really good price. The restaurant looks nice and has a chic vibe! I will keep coming back until I’m here on vacation. I also go the the hotel’s gym every day which is very well equipped and clean, has a lot of space and types to free weights, cardio and weight machines to use.

Everything is fine except for the time to serve the food, in the restaurant they take a long time to bring the food, even for the account they take time, I don't know if it's the staff or they don't have enough people in the kitchen.

The room was perfect. But service a bit confusing. We asked for room service 10 pm, we assume because of earthquake we never received our order. Fire alarm started 20 minutes after earthquake, we were confused if leaving rooms or not. The room was open while I was in a video call, then while I was in the shower, 2 times!!!! The lady wanted to see if I consumed beverages from minibar, but she could not understand I was busy. And she already checked the first time, I cannot understand why she opened for a second time. if we are allowed to leave room before 11 am, why is people disturbing at 8 and 9 am?

It's a great place, the scenery is very good, the indoor facilities are great, the bathroom floor is still warm at night, the wooden hotel, it feels particularly good, it is suitable for relaxing. . . . But the waiters were not professional and the check-in was not smooth, and I was required to send proof emails, etc. In addition...the waiters were not very clever, which seriously reduced the experience.

The architecture of the hotel is particularly beautiful: very generous halls and sitting facilities give a feeling of space and luxury. Everything is obviously very new and corresponds to the newest technical standard. The bedrooms are also large and comfortable. Large working desk, light, wifi etc also provide easy possibilities to work in the room, if wished. For my taste there is only one negative point: apparently all rooms have only showers (no bathtub!!!). For people who love having a bath this is, of course, annoying. The situation is worsened by the fact that in hotels on the American continent there is not even a hand-held shower. I knew this detail from U.S. hotels, but I was hoping to find something better in Mexico, since in my opinion Mexico has more in common with Europe than the U.S.A. I am afraid I was wrong in this point. The staff was very, very friendly and helped in every way. The breakfast buffet had a large variety of foods and drinks, including - of course - typical Mexican dishes. The hotel has its own parking garage (no charge), which is locked during the night. It is possible to park the car directly or request valet parking, your choice. Toluca has an elevation of 2660 m (8060 ft). In March at night it can get cold. I was pleased to find out that the thermostat in the bedroom functioned also as a heater and provided a pleasant temperature. I hope I will have the occasion to go again to the Doubletree in Toluca.

There really aren't a lot of choices if you want to stay near the ruins of Teotihuacan. This one is more than adequate if you're not looking for luxury. It is clean, comfortable and has friendly staff. It also has a pool, although we did not use it. It is located just a short walk from the downtown area. It also has a very good restaurant. It does not, however, have air conditioning in the rooms. It was cooler when we were there so that was not a problem, but we have been to the ruins before in the summer when it is blisteringly hot so that may be something you may want to think about. It was also a bit noisy. Noise echoes in the halls and there was a very rude bunch of people who arrived late one night and were making a lot of noise in the halls for quite a while.

Good business Hotel. Good location in the Naucalpan area. Excellent service from Johana at bar/restaurant. Johana was extremely attentive and hospitable with us. Rooms are clean and staff is courteous. Breakfast buffet is average. Do recommend the Hotel. Dinner menu is extensive, good good and reasonably priced.

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to open the gym pool area and it would take anywhere from 5 to 10 minutes after calling from my room. I’d have to walk to the front desk to remind them. The worst part is that they lock you in and you have to call to be let out and the other day, I waited half to 10 minutes to be let out. I complained about it and I was told it would be better but the same issue this morning. My concern is in case of an emergency, can’t get out. There’s no exit. My timing to the gym is very limited and it’s ridiculous that I would have to allocate extra time to go in and out. In addition, for lack of better words, it seems a bit ghetto that they don’t provide TV and AC remotes, blow dryers, or irons. You have to go to the front desk and leave an ID. This last time that I asked for a blow dryer I told the woman that I needed my ID so can she just make a note of it from my reservation, just seems ridiculous. I’ve never experienced that at another hotel. If the hotel has an issue with people stealing these items, they should have guests sign some thing that says if those items go missing there’s a charge. Lastly, it would be nice to have mini fridges and washer/dryer at the hotel.

Unfortunately I am not staying in the hotel but go every morning to the hotel’s restaurant for breakfast, and for ice latte in the afternoon. The staff is amazing! Friendly, polite, attentive! Green juice is fresh and tasty, cappuccino is great, just like ice latte. I had avocado toast with poached eggs for breakfast, which was perfectly prepared, got some fresh fruits before. Really healthy and tasty for a really good price. The restaurant looks nice and has a chic vibe! I will keep coming back until I’m here on vacation. I also go the the hotel’s gym every day which is very well equipped and clean, has a lot of space and types to free weights, cardio and weight machines to use.

The room was perfect. But service a bit confusing. We asked for room service 10 pm, we assume because of earthquake we never received our order. Fire alarm started 20 minutes after earthquake, we were confused if leaving rooms or not. The room was open while I was in a video call, then while I was in the shower, 2 times!!!! The lady wanted to see if I consumed beverages from minibar, but she could not understand I was busy. And she already checked the first time, I cannot understand why she opened for a second time. if we are allowed to leave room before 11 am, why is people disturbing at 8 and 9 am?

Good business Hotel. Good location in the Naucalpan area. Excellent service from Johana at bar/restaurant. Johana was extremely attentive and hospitable with us. Rooms are clean and staff is courteous. Breakfast buffet is average. Do recommend the Hotel. Dinner menu is extensive, good good and reasonably priced.

We had a wonderful time here. It’s a beautiful hotel in a safe area and is connected to a mall with a Starbucks and restaurants. The staff was extremely nice and helpful and the rooms and amenities were beautiful, clean and modern. We really loved the location. It’s close to Mundo and great restaurants. We plan on staying here again.

The breakfast is Mexican-style, you can try it, the room is clean, but the decoration is old, it does not affect the accommodation experience, the location is very close to the fashion mall, so the meal is very convenient

Breakfast was absolutely delicious and Oscar the guy in my picture was kind and attentive, he made me feel welcome with his attention. In regards the room - walls are thin, you can hear the conversation someone is having next room. You can hear their alarm going off in the next room and wakes you up. If the TV is on you can hear it perfectly. To management - please separate people arriving, you were filling rooms in order next to each other as if you don’t realize the most simple noise comes through your thin walls. What it appears as a good looking hotel that idea goes away very quickly. If you had not charged me over $100 dollars per night I would have not written my negative review. Keep your fees low be fair to your guests and the people that works for you. And you must have a constant check up on the shower drain, it gets plugged so easily and I didn’t enjoy a wet bathroom floor, it’s dangerous. In case you haven’t realized the wooden shelf case for the coffee pot is inefficient because it’s tight - you have an accident waiting to happen and someone will get burned. Back to the main problem, its hard to sleep in this hotel, you can hear every car that drives through the streets in the middle of the night. And I was on the 4th floor! Iris the receptionist was doing her job very well but she is not allowed to lower the price per night. Her hands are tight doing as she is told. And she was delivering towels when we first arrived so there was no one at the front desk. How can she be happy working for you? Her responsibilities for the whole hotel is noticeable and she is a human being working too hard to make a living. While hotel management and owners only cares about their budget, making money with thin walls. Care more for your workers that’s the least you can do.

The architecture of the hotel is particularly beautiful: very generous halls and sitting facilities give a feeling of space and luxury. Everything is obviously very new and corresponds to the newest technical standard. The bedrooms are also large and comfortable. Large working desk, light, wifi etc also provide easy possibilities to work in the room, if wished. For my taste there is only one negative point: apparently all rooms have only showers (no bathtub!!!). For people who love having a bath this is, of course, annoying. The situation is worsened by the fact that in hotels on the American continent there is not even a hand-held shower. I knew this detail from U.S. hotels, but I was hoping to find something better in Mexico, since in my opinion Mexico has more in common with Europe than the U.S.A. I am afraid I was wrong in this point. The staff was very, very friendly and helped in every way. The breakfast buffet had a large variety of foods and drinks, including - of course - typical Mexican dishes. The hotel has its own parking garage (no charge), which is locked during the night. It is possible to park the car directly or request valet parking, your choice. Toluca has an elevation of 2660 m (8060 ft). In March at night it can get cold. I was pleased to find out that the thermostat in the bedroom functioned also as a heater and provided a pleasant temperature. I hope I will have the occasion to go again to the Doubletree in Toluca.

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to open the gym pool area and it would take anywhere from 5 to 10 minutes after calling from my room. I’d have to walk to the front desk to remind them. The worst part is that they lock you in and you have to call to be let out and the other day, I waited half to 10 minutes to be let out. I complained about it and I was told it would be better but the same issue this morning. My concern is in case of an emergency, can’t get out. There’s no exit. My timing to the gym is very limited and it’s ridiculous that I would have to allocate extra time to go in and out. In addition, for lack of better words, it seems a bit ghetto that they don’t provide TV and AC remotes, blow dryers, or irons. You have to go to the front desk and leave an ID. This last time that I asked for a blow dryer I told the woman that I needed my ID so can she just make a note of it from my reservation, just seems ridiculous. I’ve never experienced that at another hotel. If the hotel has an issue with people stealing these items, they should have guests sign some thing that says if those items go missing there’s a charge. Lastly, it would be nice to have mini fridges and washer/dryer at the hotel.

Fuimos en mal fin de semana por que estaba Torneo de la Amistad y todos los hoteles estaban llenos y a sobreprecio. El trato del personal fue cordial, sin embargo, por el costo de la habitación (200USD~) hubiera esperado mucho más. La ventana de la habitación estaba mal sellada, se metía aire frío y ruido. Amenidades extremadamente básicas: solo un jabón para manos. Shampoo, acondicionador y el gel de baño prácticamente vacío. Secadora para cabello bien. Ni una botella de agua ni café, todo aparte con su respectivo costo (2 USD una botella de 600ml y 1.77 por café). La regadera goteaba constantemente. Limpieza bien. Estacionamiento Autoservicio. Sin servicio de maleteros. Definitivamente me llevo una decepción de la cadena con la cual me he hospedado en otras ciudades y países. Quiero pensar que fueron las fechas y no una mala gestión.

I was very happy staying at this hotel, it was quiet, clean and the employees were wonderful. My gratitude goes to the person at the front desk Luis Morales. He is the one that picked up the phone before my arrival, he was friendly and caring of my needs and gave me a good feeling before I arrived to the location. The boss buy, cleaning lady and another front desk person-lady. They were are all smiles and easy going as they great me and during my departure. I will stay there again next time.