Hotels With Gym in Metropolitana, Chile

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

The hotel is conveniently located. The staff are friendly and helpful. They are flexible at the time of needing a late checkout. This is a fantastic option for travelers, especially those with late arrivals and/or early departures since the hotel is adjoining the airport terminal.

We spent 2 nights/3 days here before boarding our Viking cruise. Highly recommend! Val at the front desk managed to get us us an early check in, which was much appreciated after we flew overnight from the US. Room was modern and comfortable with a GREAT view. We were surprised and thankful there was a USB and a 110v plug as we brought the wrong converter … would have been a real problem if we couldn’t charge our devices! The restaurant on the 17th floor was excellent, both for the food, the service and the wonderful view of Santiago’s financial district and surrounding parks. We ate breakfast there each morning and had drinks on the shaded patio before dinner each night. Ask for the hard copy menu in English if your Spanish is as rusty as mine. If you want to keep up your exercise, you can use the hotel gym OR the long, wide path that goes through the city that is right outside the hotel front door. Not sure how long it is (just did 3 miles) but bring your sunscreen as it is not shaded. Just across the street from the hotel is a building called CV Galeria. It has about 8-9 restaurants / bars across three levels, all with outdoor seating. Great options for dinner after a busy day touring Santiago with no Uber ride required! One tip: contact the hotel ahead of time to arrange a pickup at the airport. It will save you time and angst trying to navigate the airport and choose unknown transport… great to have a guy from the hotel holding up a sign with your name! In summary: great centrally located hotel in a safe area.

Convenient to the airport. Airport shuttle is available, but I had a rental car. There is a decent restaurant on site, which is probably why the breakfast buffet is so much better than any other La Quinta I’ve stayed at in the USA. Breakfast was included in the rate I paid. Comfortable bed and spacious room and bathroom.

This is based on two stays / two rooms a week apart. This hotel is substantially better than the one at the airport. Bed was comfortable and a/c is strong. Wifi good throughout the hotel. Water pressure excellent, although the water smells so chlorinated as to be pool water. The room was clean, but they need to change their mopping chemicals. There is a slippery residue throughout the room which is really noticeable if your feet are wet. Breakfast was a travesty. Buffet with no alternative. Scrambled eggs, toast, very few pastries, fruit, and cereal. That’s it. Coffee machine wasn’t working (gasp). It was free, though, maybe. The staff wasn’t actually sure. Transfer from the airport is on request and free. Send flight details ahead of time and your driver will arrange pickup via WhatsApp. Transfer back is only on the hour, but you can pay $20 for your own five minute taxi if you want. Reception staff speaks English. But no one else did (including restaurant / bar staff). The hotel doesn’t accept any cash payments. The price is reasonable and offsets the above problems. I would stay here again for a layover. The hotel is not suitable for a city visit.

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

We flew into Santiago on an overnight flight and used booking to stay for our first night. Arrived at the airport and needed to WhatsApp the hotel to arrange for a complimentary ride. It’s 10 mins away and the shuttle was new and clean. We attempted to check in a little early @ noon, but we’re told if we wanted to check in before 3PM we would be charged an extra 1/2 day rate. We decided to wait. After having a coffee I spoke to the front desk @ 2PM and they agreed to check us in early (I assume it’s because the hotel was extremely quiet and they had ample space/rooms). The hotel is clean, but quite a ways off the beaten path. Not sure how safe the area is as the hotel is gated with a wire fence and looks desolate and a little prison-like. Also, the hotel seems newer, but the walls are super thin and a little noisy because of this. Breakfast was very good and Lorenzo was helpful at the front desk.

Old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old Okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

Needed an overnight before our cruise. Since they had an airport shuttle and decent prices we booked a room. First the shuttle service has an interesting pickup point at one of the parking areas. We had to evade the taxi people and go up two escalators to a walkway. Not bad if you follow the instructions they emailed. The waiting area is a bit wide and it would be easy to miss the pickup but I called and was picked up in about 20 minutes after the 12 reservation we made. We will not go into the ride over the the hotel, it was, well exciting might be an ok word. As for the hotel, desk staff was professional, helpful and got us into a room quickly. The hotel was being used for other cruise passengers and workers but they did take care of us quickly. The restaurant was good but not great. I think there were too many people early and they were not ready for the numbers so several tables seated after us were leaving before we even got bread. The hotel was clean and rooms were very nice so I would use it again but reconsider places to dine.

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

The hotel is conveniently located. The staff are friendly and helpful. They are flexible at the time of needing a late checkout. This is a fantastic option for travelers, especially those with late arrivals and/or early departures since the hotel is adjoining the airport terminal.

We spent 2 nights/3 days here before boarding our Viking cruise. Highly recommend! Val at the front desk managed to get us us an early check in, which was much appreciated after we flew overnight from the US. Room was modern and comfortable with a GREAT view. We were surprised and thankful there was a USB and a 110v plug as we brought the wrong converter … would have been a real problem if we couldn’t charge our devices! The restaurant on the 17th floor was excellent, both for the food, the service and the wonderful view of Santiago’s financial district and surrounding parks. We ate breakfast there each morning and had drinks on the shaded patio before dinner each night. Ask for the hard copy menu in English if your Spanish is as rusty as mine. If you want to keep up your exercise, you can use the hotel gym OR the long, wide path that goes through the city that is right outside the hotel front door. Not sure how long it is (just did 3 miles) but bring your sunscreen as it is not shaded. Just across the street from the hotel is a building called CV Galeria. It has about 8-9 restaurants / bars across three levels, all with outdoor seating. Great options for dinner after a busy day touring Santiago with no Uber ride required! One tip: contact the hotel ahead of time to arrange a pickup at the airport. It will save you time and angst trying to navigate the airport and choose unknown transport… great to have a guy from the hotel holding up a sign with your name! In summary: great centrally located hotel in a safe area.

This is based on two stays / two rooms a week apart. This hotel is substantially better than the one at the airport. Bed was comfortable and a/c is strong. Wifi good throughout the hotel. Water pressure excellent, although the water smells so chlorinated as to be pool water. The room was clean, but they need to change their mopping chemicals. There is a slippery residue throughout the room which is really noticeable if your feet are wet. Breakfast was a travesty. Buffet with no alternative. Scrambled eggs, toast, very few pastries, fruit, and cereal. That’s it. Coffee machine wasn’t working (gasp). It was free, though, maybe. The staff wasn’t actually sure. Transfer from the airport is on request and free. Send flight details ahead of time and your driver will arrange pickup via WhatsApp. Transfer back is only on the hour, but you can pay $20 for your own five minute taxi if you want. Reception staff speaks English. But no one else did (including restaurant / bar staff). The hotel doesn’t accept any cash payments. The price is reasonable and offsets the above problems. I would stay here again for a layover. The hotel is not suitable for a city visit.

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

We flew into Santiago on an overnight flight and used booking to stay for our first night. Arrived at the airport and needed to WhatsApp the hotel to arrange for a complimentary ride. It’s 10 mins away and the shuttle was new and clean. We attempted to check in a little early @ noon, but we’re told if we wanted to check in before 3PM we would be charged an extra 1/2 day rate. We decided to wait. After having a coffee I spoke to the front desk @ 2PM and they agreed to check us in early (I assume it’s because the hotel was extremely quiet and they had ample space/rooms). The hotel is clean, but quite a ways off the beaten path. Not sure how safe the area is as the hotel is gated with a wire fence and looks desolate and a little prison-like. Also, the hotel seems newer, but the walls are super thin and a little noisy because of this. Breakfast was very good and Lorenzo was helpful at the front desk.

Old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old Okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

The room is quite big, but the facilities and services do not match the charges. Our hotel in San Diego is about 570 on average, but the overall facilities of the room are much better than this. The average room is 700+, but it is relatively poor. There is a shuttle bus to the airport, about 10 minutes away, very convenient, suitable for friends who take the flight the next morning. Breakfast is very simple, hot milk, hot water, coffee, 2-3 like fruit, bread slices, yogurt, like soup, etc., not suitable for the appetite of domestic people. The hotel has no toothbrush, toothpaste, no slippers!

Nice hotel, good service, excellent price:product relation from the front desk (Venezuelan), room maid, breakfast and particularly and reason for this review: Tibor, the young enthusiastic, though experienced barman. The next pictures show the drink, but the great taste you must experience yourself! Ask him about: Smoked Old Fashion (1st series) and last (for today): Scottish Business!

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

The place is amazing to look at, modern arty styles, lighting, graphics, attention to detail. Complimentary bottles of water in the fridge. fully functional kitchen, iron, hairdryer, big TV, toiletries, table and chairs in the studio standard room. My room had a Balcony but onlly with a view of the office building opposite, and partially of the street to the left. Nice rooftop pool, cold water but nice and refreshing in summer, and the view is INCREDIBLE! Views of the Andes mountains and city buildings. Area is close to everything, walkable to most places including some hiking trails, and only 4-5 euros/dollars Uber to the city centre. Staff were young, friendly, helpful and spoke good English. They gave me a map with information on where to go. Buffet beakfast was really nice with fresh juices, fresh fruit and a selection of other foods. Breakfast was in the adjoining Portuguese restaurant which has some great food and not too expensive either. The lifts and toilets were beautifully scented, and smelt great! The hotel price is very affordable and very reasonable for what you get, the location, the pool etc. The catering staff in the restaurant were all very professional and helpful. Disliked · You need a credit card to hold the room and as a deposit and my debit cards and even a credit card were all declined which left me panicking when I got an email saying that the reservation would be cancelled. I emailed lots of times but got no reply until the last minute where I was told that they would hold the room for me. I drew out cash on arrival to use as a deposit and had it returned when I checked out. Unfortunately, there are no recycling facilities at the hotel, but when I asked at reception they offered to take my recycling for me. The AC machines are quite noisy so I ended up not using it, but only the fan. There is no balcony furniture at all and you're not allowed to take any to use from inside. The scrambled egg was a little undercooked for me but when I asked, they'd always cook it a bit more for me. If you need assistance from the rooftop pool area on level 12, there's no telephone to contact reception. Despite all this I'd still highly recommend this hotel 100%!

We have stayed here for 3 nights with my friend in January. It was a nice and lovely modern hotel. We had a twin room which was good enough for what we needed. The bathroom was big and clean with toiletries. We used room service ordering the continental breakfast the 2nd day and it was really lovely food. We just loved Madrid City and had the best weekend without spending a fortune. We definitely recommend Novotel Hotel.

The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf

On the last night of our holiday, 300924, my travel companion and I both had our backpacks stolen from the hotels Reception area of the Almasur Hotel, Santiago, Chile. The Hotel did have Security staff onsite, but there was no security manning the front door. When I made a formal complaint, the General Mgr of the hotel needed to check the CCTV footage for any theft. He seemed very put out by the fact that he had to do the checks of the CCTV footage. He did locate someone suspicious in the Hotel Reception area, who we suspect was the thief of our backpacks. I did see the footage but the footage wasn’t shared with me. My issues for complaint are:  There was no security staff on the front door – people not staying at the hotel were free to come and go without checks;  The General Manager, who was in the building and at the front desk when we were standing there, made no effort to approach us and / or apologise for any inconvenience caused by the theft;  To date we have received nothing from the hotel acknowledging the theft, even though I reported it to the front desk within 30 minutes of it happening. Another interesting fact is that one of our tour companions had something removed from her room in the same hotel – this was an item she had purchased to take home to Australia. The item was clearly packaged in the room to show it was not rubbish / refuse however the hotel claimed it was taken and disposed of as rubbish. The item had to be repurchased. Beautiful hotel and location, but something needs to be done about security in the hotels Reception area.

I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful

I have been staying at this Sheraton for work for many visits during the year and by far this is one of my all time favorite hotels. I am greeted as I walk through the door by the many attentive staff. The property is beautiful and the rooms are spotless and so comfortable. The breakfast should not be missed and the waitstaff are excellent. The restaurant is so good, also, and not to be missed. I must compliment the front desk employee, Daniel, who knows me by name and always goes above and beyond to meet my special health needs. Areana, Karen and Julianna are also exemplary employees. Please acknowledge all employees and especially Daniel for always being so kind and taking such great care and attention to detail. Can't wait to come back and thanks so much for your hospitality.

Fiquei nesse hotel final de agosto durante 4 noites. Peguei um quarto executivo, que era o melhor do hotel, já na chegada o quarto e o banheiro estavam frios e sem calefação, era uma noite que estava fazendo cerca de 5 graus… fui à recepção reclamar e não tinham outros quartos pra trocar e fui informada que o sistema de calefação estava quebrado, ou seja, já sabiam e me receberam mesmo assim. Foi ligado o ar condicionado no quente, mas o banheiro permaneceu um iglu, inclusive, tomei um banho frio nessa noite, pois nem a água estava esquentando. Tivemos que dormir de casaco no primeiro dia. No segundo dia disseram que a calefação havia sido arrumada, porém, não tinha potência e parou de funcionar por volta de meia noite… ou seja, dormimos de casaco novamente. No terceiro dia tive que me alterar e fazer uma reclamação com a recepção, já que não era um quarto barato. No terceiro e quarto dia a calefação estava “funcionando” mas com pouca potência de modo que o quarto permanecia frio e os banhos torturantes. O pior de tudo foi o jeito que lidaram com a situação, em nenhum momento ouvi sequer um pedido de desculpas ou me foi oferecido qualquer solução. E o gerente é a arrogância em pessoa, quando fui reclamar disse q eu estava mentindo e que eu tinha ficado sem calefação somente uma noite. Não é atoa que o hotel é reflexo de uma má gestão. Para terminar de ilustrar o tamanho despreparo desse hotel, um dia na recepção vi um hóspede brasileiro pedindo que fosse enviada uma faca no box de café da manhã dele no dia seguinte para que ele pudesse descascar a laranja, já que não haviam mandado no dia anterior. O atendente ao invés de apenas anuir, respondeu que ele deveria descascar com as unhas ou com a boca… Esse é o nível do atendimento. Se vc está pensando em pegar um quarto executivo, vá para um hotel de rede pelo mesmo valor!!

Rodrigo is the best! Great location, great breakfast, nice bathrooms, very social atmosphere. The only minor issue is that the wifi was a bit spotty in the room ... Overall, very recommendable!

My Wife age 69 toured all over Sth America 4 months altogether now and myself 7 months, this is probably “THE BEST VALUE ON A LIMITED BUGET HOTEL” l have ever over here, come across, l booked here because it was recommended in “South American 2021 Edition of *LONELY PLANET* Travel Advice Books on a Limited Budget. We stayed here for 9 nights altogether for $71 per night, with a Great Continental Breakfast (see photos below). The staff are very Friendly, especially NANCY ( who speaks fluent English), she helped us with all things, like booking cheap local taxi’s, advising places to go, catching buses to other cities, etc. The other staff who are all from Venezuela, although only speak Spanish, are all very friendly and bend over backwards to help, you can communicate using a Translator App, write in English, converts to Spanish.

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

Old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old Okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay

Good morning, first of all, I would like say good things about the Doubletree Hilton Vitacura, was a great hotel, good location and close to the Mall and good restaurants around. Me and my 2 sisters and my mother stayed from 28/05 until 04/06 in the hotel and we were very proud with the service, all the employees were very friendly and helpful. Rooms were very comfortable and affordable. Breakfast was the best part, which offered lots of options cold and hot buffet for everyone and specially for the waiter Leonardo and everyone else that gave us a good service and was very good. I would really love to thank everyone from the hotel Concierge, Breakfast Team, Housekeeping, Front Desk people and we had a wonderful time. I recommend this hotel and hope to see u guys next time.

This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.

There was a disjoint between the restaurant and hotel. System needs improvement. No wardrobe in room surprised me. Good beds. Room in average condition. It took 25 minutes to check out (no waiting that’s simply the time it took for what should have been a simple admin procedure). People are very nice they just need improved operating processes.

I want start by saying this hotel is beautiful and is worth visiting for the rooftop bar and the chic style. I quarantined here for 5 days in April. The rooms were clean and food was mostly good. The staff wasn’t very welcoming at first. I was exhausted and overwhelmed with everything that was going on with the pandemic. You would think they would be kind and try to get you into a room. I had a paid reservation here for at least 5 hours before I arrived. This was a last minute thing for every traveller that day. The staff member on duty waited about 3 hours to finally assign us a room. The excuse was that the reservation didn’t come through yet, which made no sense. I see people going through the same thing as us checked in already. I didn’t understand the concept of making a paying customer wait in the lobby for hours. He should have checked us right in and took care of it then, everyone would have been happy. At check out I gave my cc details once again and they handed me my deposit back. Later on that week everyday Im getting emails from the same staff member claiming it wasn’t paid. I had no idea what was going on. I also sent them a bank transfer after the fact since there cc machine wasn’t taking our credit cards. Which wasn’t our fault! They need to communicate better and accommodate guests better.

The stolen hotel money should be an interruption to the health of the aunt. The front desk manager is a gentleman. After communicating with the hotel many times, the hotel is still in charge of the hotel. Responsible for the lost money was returned to us during the communication. Speaking Western languages during the communication almost improved my oral communication ability.

No room service at all , that's too bad !!!!!! Not many towels Good product for shower ( shampoo, conditioner, etc ok) No heating in dining for breakfast, freezing !!! There is no swimming pool If you want to use a spa service you have to ask somebody from outside, there is no t one available in the hotel

Andrea非常热情，她帮我们预定了去瓦尔帕莱索的旅行团，我们已经来不及预定了，但是她延长了工作时间来帮助我们处理这个情况，我们非常感激。 Andrea is very enthusiastic，she helps us to order the tour group to valparaiso，it is too late for us to order ，but she extend her working time to help us to handle this situation，we are very appreciate.