Hostels in Porto District, Portugal

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Simply one of the best places near Porto (Porto itself is across the bridge)! Clean, big beds, comfortable mattresses. You don't feel like there is anyone else in the room with you, as the beds are spaced apart. There is a common room, kitchen, fridge, you can cook your own food. Friendly hostesses called me a taxi at night and packed me breakfast to go. Will definitely be back!

The hostel is located at a very convenient location. Just a short walk from the Metro. The rooms and washrooms are clean. The staff are friendly and warm. Thank you.

The staff is really kind! The localisation is also really convenient

Definitely give it full marks. It's right inside the train station, the view is amazing, and there's a very famous restaurant next door. You can eat just downstairs. The bathroom and shower room are very, very clean, and the hair dryer is from Dyson. The ceiling of the entire building is very high because it is an old building. Everyone is friendly and you can participate in different activities every day. If you are traveling alone and can accept public space, I highly recommend coming here.

Very good, take a walk around the river at night. The room is clean, just to climb the stairs, the breakfast provided has bread, yogurt, fruit snacks, orange juice, coffee, milk, tea, and homemade biscuit cakes.

The hair dryer is not equipped in the room. The downstairs bar is utterly noisy until 2 am, and you can feel the shake of the floor. They provide u with a small taste if Porto wine. The kitchen has nothing but a microwave to cook, so it is barely a kitchen There’s no water kettle here. The old man who is working as a janitor there and is also living in their 4 bunk bed is constantly very rude to Asian customers. So be aware. Could be racist, his own trauma, stereotypes, or simply anti-Asia. U can see he was smiling to other guests one minute ago and then scolding u in harsh language to u in the next minute. Location is good enough. The reception is only a place with frugal table with keys on it.

The staff was friendly and it was nice that it was in an area where you could walk around and see everything.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

The hostel is located at a very convenient location. Just a short walk from the Metro. The rooms and washrooms are clean. The staff are friendly and warm. Thank you.

The staff is really kind! The localisation is also really convenient

Definitely give it full marks. It's right inside the train station, the view is amazing, and there's a very famous restaurant next door. You can eat just downstairs. The bathroom and shower room are very, very clean, and the hair dryer is from Dyson. The ceiling of the entire building is very high because it is an old building. Everyone is friendly and you can participate in different activities every day. If you are traveling alone and can accept public space, I highly recommend coming here.

Very good, take a walk around the river at night. The room is clean, just to climb the stairs, the breakfast provided has bread, yogurt, fruit snacks, orange juice, coffee, milk, tea, and homemade biscuit cakes.

The hair dryer is not equipped in the room. The downstairs bar is utterly noisy until 2 am, and you can feel the shake of the floor. They provide u with a small taste if Porto wine. The kitchen has nothing but a microwave to cook, so it is barely a kitchen There’s no water kettle here. The old man who is working as a janitor there and is also living in their 4 bunk bed is constantly very rude to Asian customers. So be aware. Could be racist, his own trauma, stereotypes, or simply anti-Asia. U can see he was smiling to other guests one minute ago and then scolding u in harsh language to u in the next minute. Location is good enough. The reception is only a place with frugal table with keys on it.

The staff was friendly and it was nice that it was in an area where you could walk around and see everything.

Simply one of the best places near Porto (Porto itself is across the bridge)! Clean, big beds, comfortable mattresses. You don't feel like there is anyone else in the room with you, as the beds are spaced apart. There is a common room, kitchen, fridge, you can cook your own food. Friendly hostesses called me a taxi at night and packed me breakfast to go. Will definitely be back!

酒店位置很好找，服務很好，提前和我們確認相關訊息。早餐不錯，附近的餐廳味道也不錯。還讓我們停車到下午遊玩回來取車。推薦！