Recent Reviews for Special Region of Yogyakarta Hotels

Hyatt Regency Yogyakarta
4.6/545 Reviews
I stayed in this hotel for 2 nights this August 2022. My main purpose for staying in this hotel was staycation. And I chose a room with bath tub, because in case the pool water is cold, I wanted to use the bath tub instead. But unfortunately, the bath tub in my room (637) was malfunction (the plug didn't hold the water well so the water in the tub kept decreasing). I reported this issue to Guest Service via room phone, and the lady said she would inform the housekeeping/technician. But then, until the next day, and then until time for check out, no follow up whatsoever from the hotel. So, that was sort of ruining my staycation, because I couldn't use the pool because of the cold water, and I couldn't use the bath tub either. Eventually some hotel official approached me in the lobby to apologize, but that was after me checking out. So.. I guess there is an issue in internal control and quality assurance in this hotel. Quite the shame, considering this is a legendary 5 star hotel in Yogyakarta. But the service from breakfast staff was remarkable. And there were adorable doves looking for crumbs in the restaurant outdoor.
The Rich Jogja Hotel
4.4/577 Reviews
Room was okay but not very okay because trip.com purchase through 3rd party tiket.com and did not pass the room we choose non-smoking, so we ended up with room for a smoker and same level for all room for smoking. Hotel did a good gesture after we make a call to Mr. Bagus to solve this matter as hotel was full house to make sure our room comfortable, the housekeeping did change our sheet, and everything in bed also spray our room with perfume to make smoke odor gone. I was hopeless actually because the 3rd party was tiket.com local travel agent online which wasn't reliable like traveloka they are the same. But trip.com already apologize for the mistake and offer us as gesture a goodwill for their mistake, so I won't take any further action or complain as the hotel management already tried their best solved our problem. Thank you. I hope this never happen again in the future, they need double check and make sure their agreement with 3rd party is gone through very well and no mistake happen again

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Property Information for Tourists

Total Properties2
Number of Reviews 122
Average Price(Weekday Night)AED 405
Average Price(Weekend Night)AED 451