Hyatt Regency Cairo West

Hotel is new and looks great. It’s out of the way from downtown which makes it more peaceful. We stayed a few nights, breakfast and the pool amazing. Staff very friendly and helpful. However a few things to point out that I was going to but needs to be said. No privacy as workers working most of day outside of room so the window and curtains had to be closed or creepy men looking at you. Door connected to another room and not good sound proofing or insulation, can here everything other people are doing. Bed sheets had some blue dye stains on them the first night which was unwelcoming. Lastly, we decided to check out one night before, going to pay for mini bar things. The menu is priced in local money and not in dollars and doesn’t have VAT included, also a mini bar service charge is charged for the house keeper to refill which is hilarious at best as you pay for the room. That should include her to top up the fridge just as she would top up towels. Water isn’t free only a big bottle and not the small bottles so be careful. They don’t explain that clearly. So, once I saw my bill I tried to talk with front of house about it. He treated me like and ***** and said I need to pay in USA dollar and I said then why have a menu in your local currency. He couldn’t give me a good answer and just said all hotels do it. Then he started to laugh and tell me this is little USA money and so on and laugh again. I ended up paying my bill just to get out of the hotel as his attitude was poor and almost sarcastic. I paid then he said I’m welcome back be he will give compensation. I said well you wouldn’t help me swap a day to later in the week to return as early check out before so am good. Overall, we left the hotel in a poor mood and not acceptable. I’ve worked and work for these hotels and that is just poor. That was the biggest let down unfortunately.

Quiet and private location, good service

Wonderful Stay

Decent hotel but not entirely sure that its 5-star rating is totally accurate from my experience. There was some construction work happening nearby so it was fairly noisy during the day. The hotel is situated in a modern area of Egypt with a number of high-end residential areas near by making travelling from one area to another quite aesthetic. The staff were nice and welcoming, however I did spend approximately 3mins ordering in-room dining for them to give me an incorrect order.