Zeus Hotels Ydoria Resort

We like the stay here! Delicious and varied food, good water slides, pools of different sizes, ice cream, and a mini disco for kids.

This is actually the worst hotel I’ve ever stayed in. The bedroom/living area itself was OK but needed a deep clean and there was even crisps left on the floor from previous guests. The bathroom however was FILTHY. It was disgusting. Do not book!!!! The grounds of the hotel were also very grubby. From overgrown grass, limescale, mould, broken tiles and glass etc. I can’t believe this is rated as a 4* on some websites. I’ve stayed in nicer/cleaner 2* hotels in Benidorm.

Typically I don’t write reviews, but this time I will…. All bed sheets AND towels were dirty (they are white and you can see black spots everywhere). At cafeteria all furniture were very dirty. The hotel given water tasted very bad, so we had to buy it from supermarkets. The staff at the cafeteria was terrible (mostly). They are probably trying to econom on the air conditioner, so at the reception and at the cafeteria it’s not even turned on. So have in mind that when you will check out at 11;00 AM, if you will have to wait for a few hours it will be terrible experience, because it’s very hot there. Rethymno Residence hotel deserves maximum 2 stars - everything needs to be renovated - even air conditioners are working poorly. Plates and cutlery mostly were dirty - you have to SEARCH for clean ones - can you believe that - 4 star hotel??? Waiters are grabing the plates and barely asking if the meal is finished, so you always feel the pressure that your plate could get taken. It’s very annoying.

The hotel does not deserve 4 stars; it is more like 2 stars. There is a constant shortage of towels (they were either not replaced or there were too few), and in the restaurant, there was always a lack of cutlery, plates, glasses, wine glasses, and coffee cups. We had to use plastic cups and cutlery, which should not be the case in a 4-star hotel. The rooms were dirty, there was mold in the bathrooms, and the housekeeping either did not clean the rooms or did so very superficially. A broken shower in the room was repaired after 2 days despite numerous requests. The pool water was dirty (they only added powdered chlorine to the pools every evening) – after swimming in the pool, my daughter got a genital infection and I got an ear infection. The pool had damaged tiles, which did not meet safety standards (several people cut their feet and had stitches in the hospital during our stay). There were unsecured open manholes by the pool where children could have fallen in. The showers by the pool were dirty, moldy, and smelly. There was an unpleasant sewage smell near the room. Honestly, I do not recommend this hotel; we do not have high expectations, but this hotel is below all standards. Don’t go there; this hotel should be closed and renovated. Moreover, there is only one main buffet, not several as stated in the offer. There are only 2 functioning bars (one of which is self-service only for beer and wine), and the main lobby bar is not operating. The only plus of this hotel is the water slides in the pool. The evening entertainment is terrible and only happens 3 times a week – a magician’s show (one person fooling around), belly dancing (very weak, with 2 dancers), Greek night (only 2 men playing and singing, with no dancers). The bartender at the pool bar tries to be eco-friendly and asks for plastic cups to be returned so they can be refilled and thus reduce the amount of plastic used, but it doesn’t matter because the hotel uses tons of plastic as they have no glasses or plates!!!"

I never been before, in so bad hotel. Maximum 2*. The food and some parts of the staff was acceptable, the rooms, the overall infrastructure is very poor. We had to move 3 times because of bad room conditions. First the AC went wrong, in the second family room there were not bed for 2nd kid etc etc etc