Aquila Elounda Village Resort, Suites & Spa

Went here as season started early May which ment everything was just getting going. seemed very unfocused on guests. However Konstantinos with his fabulous smile in the Mirabelo at lunch and the Symposium in the evening restored our holiday here. Very clean and well kept resort. App is a little behind the times but can see it working. However this removes even more of the lacking personal touch expected.

If you want to relax the place is great and me and my friend had a fantastic time. I wanted to give a special mention to Konstantinos ❤️ he brought us much joy when serving us at the restaurants and is a fabulous part of the Aquila community/staff. He really went out of his way to make our trip here feel extra special. All the staff are lovely too! Thanks for another fab stay! Hannah & Bella

Two weeks ago, we arrived early Saturday morning after booking over a year ago, Tui changed the flights so bit annoying there. First few days in, we had our Tui talk, we had done elounda town and ad nic by then as the weather was cloudy, both lovely places to go, 12/17 euro in a cab. The hotel in general is clean, lovely and looks lush, food not bad, we ate out the first few days but after say it’s ok. Drinks take ages to get served, about forty mins, so glad we never went all inclusive, not worth it, we felt, everyone is different, last couple of nights had noisy people, who also don’t care, and the first night we stayed in the hotel, no entertainment, no singer nothing, so on that note, I’d not go back.

What a nice resort here in Elounda. From the first moments we liked the beauty of the resort, the ocean view, the crystal clear water, the nice flowers and trees, the silence (because it’s an adult only hotel) and the friendly staff here. But what made our stay unforgettable was our experience at the Mirabello Restaurant – and in particular, the outstanding service provided by Konstantinos and his team. Every meal - lunch or dinner - was a experience, not just because of the delicious greek and mediterranean food and marvellous ocean views, but because Konstantinos made every moment feel very special. His ability to spread joy, his genuine thoughtfulness, and his empathetic nature created an atmosphere that felt us very welcoming. The Aquila owners can consider itself incredibly lucky to have such a remarkable team member. Konstantinos doesn’t just serve guests — he makes them feel like part of a family. It’s people like him who turn a beautiful holiday into a lifelong memory. We will definitely return to Aquila Elounda Village one day, can highly recommend it to our friends & family. A big „Efcharistó“ to Konstantinos and the staff.

Exceptional hotel. From the moment you arrived until you left, the service was excellent. Arrived after midnight. We were provided with refreshments and a sandwich. Took to our room were we had flowers,sparkling wine on ice,apples and a gift box.I don't know if this is in every room or just to specific room packages. All staff went above and beyond in service,friendliness,kindness, and cleanliness. The hotel has a lot of activities to offer pool,darts,billards,library,diving,spa,jet skis, etc. Inquired about the late checkout was told to check on the last morning,evening before reception rang us to say that they could offer us the late checkout service,they even remembered are inquiry and was one less thing to worry about. We were very grateful and thankful for the late check out as we were on a late flight. Plenty of sun loungers,umbrellas,fresh towels around beach,pool areas. Great selection of food in the various restaurants. We will definitely returning to this hotel.

This was our 4th visit to Elounda Village, we had seen lots of negative comments about restaurant closures and lack of choices to dine, mostly at night. We contacted the hotel before our arrival and were promised our stay would be the usual we had come to love so much. And, whilst all outlets were open during our stay the menus on the all inclusive are severely restricted (€15 for a burger!), the food however is fantastic in the a la carte restaurants, notably Symposium. Upon arrival, we had been given an complimentary upgrade to a fantastic private pool room, however this wasn’t ready for 3 hours after we arrived (past 5:30pm when we finally got into the room). This did spoil the first day. The buffet restaurant is extremely repetitive, with the same dishes served night after night, with half the items not labelled at all! Worth noting, the food was tepid at best and mostly cold. We also experienced unacceptable wait times in the Beach and Lobby bar for drinks to arrive once ordered (45 minutes for a milkshake!) and one time over half an hour for 1 simple cocktail, we gave up and left, going to the Mini Mart to purchase a drink instead. Zia, Jimmy and Eleni are FANTASTIC, they are however overworked and plagued by new staff who simply do not know what they are doing. Joanna in the bars is simply out of her depth and frankly useless. We raised our concerns to guest relations, who at first didn’t seem to care at all! Mariana (I believe, is not in the correct role!) after complaining again, on another occasion, Thomas from reception dealt with us in a much more friendly manner and apologised and acknowledged the concerns. We then met the Food and Beverage Manager, who was extremely understanding and apologetic. He even arranged for a private dining experience to attempt to compensate. However, upon having this meal, the steak was massively overcooked, service poor and we felt forgotten about in the corner. Upon checking out, they even tried to charge us for the “complimentary” room upgrade. I’m afraid we simply will not be back, you have lost your magic, personal touch and service.