Agra Civil Lines Hotels

I was happy with the room service staff; they were excellent. However, I was disappointed with the bed. I had to request a sheet change as they were dirty, but thankfully, it was taken care of promptly. The room service person was great to deal with—constantly on the move, attending to other rooms as well. Hats off to him! That said, the drainage system needs improvement. Water was clogging up, and the toilets were not flushing properly. Additionally, there were no shampoo or conditioner amenities available for guests.

The reception by the front desk staff upon check-in was also very polite, and the other staff greeted me thoroughly, making my stay comfortable. Breakfast, taste and variety are all very good.

Overall experience was average. Food was ok, the upkeep of hotel interiors, lobby areas was not up to the mark. Looks like old property requiring renovation & regular cleaning.

Hard to find food around here. There’s only one vegetarian shop across a very busy main road. So we ordered dinner in our hotel. Food was delicious and served within 1/2 hour. Breakfast we asked for packed sandwiches and service was prompt too. Good for a night stay. However Hotel floor and bathroom can be cleaner . Water heater works fine too although old

Charges are high for basic services. Even water bottle charges are very high. Also there is no wall clock in rooms. And no buckets in bathroom. Room service is slow. Service and room cleaning is slow. Wall clock not present in room. Bucket in bathroom not available. Charges for day to day services are high.

Toilet pipe was not in order, also welcome drink money had been taken by hotel as a extra charges,

location is not good food is ok they don't provide what they show on menu they forcefully tried to make us buy two combos of their menu hotel room is not upto the standards and hot water is available only for few hours in morning they have window AC which is very poor in cooling service is very slow and we have to wait for towels room phone is not available we have to use our personal phone to get to the reception desk

Transportation location: The hotel is only 5km away from Agra Airport and 1km away from Agra Railway Station. The location is not bad, but it is a bit away from the Taj Mahal and requires a tuk-tuk, which takes about 20 minutes. Overall impression: The hotel is an English-style building with a history of more than one hundred years. Before it can be seen, its owner should be a large local family. Nowadays, there are still many portraits of the owner’s photos as decorative paintings. The characters are dignified and well-dressed. It can be inferred that the person who can keep such clear photos in that era must be of extraordinary origin, probably a certain prince. The front desk service was very good. There was a welcome gift as soon as we arrived at the hotel. Our family of three each gave a bunch of wreaths on our necks, and we also put a red dot on the eyebrows, which is said to be a sign of luck. Guest room impression: The rooms are very local in style. From the bed to the dressing table, all the furniture is very old and old. The room is equipped with a TV and the bathroom is also very large. In addition, due to the large temperature difference between morning and evening, each room is also equipped With the oil heater, it is very warm. Public facilities: The hotel has an English garden with swings and lounge chairs in the garden. There is also a swimming pool in the backyard. The environment is good. You can see monkeys in the hotel. Catering services: The hotel restaurant is located on the first floor and provides all-weather catering services. Breakfast is fine. After lunch at the hotel, the price is more expensive, the serving speed is slow, and the taste is average, so it is not recommended. The hotel as a whole is very local. The staff is attentive and courteous. When we left, we also gave each of us a beautifully packaged candy. It is worth staying in Agra.

Our stay was pleasant and comfortable with staff very polite and extended best hospitality. Restaurant food and morning breakfast was delicious. Need to submit exact size of room selected. Else enjoyed the stay with courteous staff.