Saturn Palace Resort

We are on the last night of our 11 night stay at Saturn Palace. We are really disappointed to be leaving tomorrow and have already been looking at dates to return later in the year. From beginning to end we have had a fun, relaxing, stress free family holiday. As previous reviews state its the staff who make this place special. Whatever the management are doing to keep their team happy and motivated please keep doing so as I have never been to a hotel where every person working genuinely seems to want to help in whatever way they can. We arrived late and had a problem with our room key which was fixed really quickly by the man showing us to our room. We booked a VIP whirlpool terrace room which was immaculately cleaned and restocked every day by the friendly and hard working housekeeper. We had such beautiful views over the pool and the sea and it was a luxury to have a whirlpool bath on our terrace with a drink at the end of a hard day sun bathing! We felt it was worth paying the extra. We really enjoyed the food here with so many different foods at the main restaurant and the kiosks around the hotel. We aren't very adventurous foodies but there were plenty of meats, kebabs, casseroles, curry, pasta, chips, nuggets, burgers etc and there always seemed to be vegetarian options and fish dishes too. The desserts are the best we've experienced on an all inclusive and they don't use the clear jelly stuff on all of the cakes like we've always experienced in Turkish hotels before. They have ice cream throughout the day and in the main restaurant for dinner. Drinks are also great, beer from the bar is Tuborg and there are cans of Efes in the mini fridge. There is a large selection of cocktails, wine, soft and hot drinks etc and I really enjoyed the ice coffee (with a baileys thrown in after 2ish). The pools are large with plenty of sunbeds, despite whatever time we ventured down we could find several poolside together. Towel exchange is quick and easy from the spa next to the indoor pool which we used a few days early on during our stay as the outdoor pools were very cold, but we could see maintenance staff monitoring the temperature and it was heated slightly making it a little more enjoyable. The pool bar staff work so hard bringing drinks to your sunbed throughout the day. There are also snacks like pizza, burgers, cakes, ice creams coming round the poolside which was a lovely touch. Also the Customer Relations team come round most days to catch up and see how everything is going and if there are any problems, and from what I heard they sort problems very quickly. The only issue we had was the air conditioning unit is controlled centrally and due to the time of year was only on fan mode which was bearable, however that was switched off a few nights as some guests felt the hotel was cold. We spoke with reception and tried to explain that these guests could just turn off the fan from their room (or there is even an option to have heating). I don't thin

Hotel was first class and the staff could not do enough for you. A special mention to Hakan of guest relations who excelled in his job

amazing family holiday at Saturn palace would return again staff have been brill and very friendly and helpful. would highly recommend it to all friends and famil as well for sure.

Excellent holiday with family couldn’t do enough for us don’t want to go home definitely be Bookin here again highly recommend staff brilliant don’t want for anything entertainment top notch see u next year couldn’t fault a thing clean tidy friendly absolutely perfect

Hotel is very clean ,fridge is filled every day with drinks (free) rooms were cleaned every day. Beds are very hard and not comfortable,if you like a brick hard bed you will be okay. Food is okay like any all inclusive you get good nighs and not so good. Steak restaurant was very good and the italian restaurant. Ice creams at lunch times are nice too. Entertainment was good. We spent most our time at the quite pool ,always got a bed and staff always came to see if you wanted a drink. A ice lolly cart drives around too at certain times. Staff were all pleasant apart from one man at the rides he was extremely rude and had my son scared. The staff work their socks off ,very long hours and always helpful. Beach was really nice at the pier. Cocktail bar was nice too and drinks were all premium brands. I had a Turkish bath at the spa which was very good with a back massage. We have been to Lara beach before and stayed at the royal wings which was amazing,I would say Saturn palace is more a 4 star than a 5 compared to other 5 star hotels I've been too. I would definitely come back as we had a really good holiday. Only thing I would say is compared to the hotels around Saturn It is dark and not lit up bright like the others it looks lost in between the others, you need some bright light Saturn or a big Saturn lit up would be cool at the top of the hotel to make it stand out like the rest of the hotels.

Mami at long pool 100% for customer service. hakan and team were very attentive. Room was ok. We will 100% be back. See you next year