lauzxxx
April 16, 2025
We have visited for the second year in a row and the hotel is just as amazing as the first time. The restaurant staff can't do enough for you and truly deserve the biggest shout out. It's nice to see the hotel evolving with its new decor (chairs) and the new aqua park. Beds more comfortable this time compared to last. Food was good as always, no teryaki chicken this year which I was sad about as it was lovely last time. But my favourite is definitely the food stalls and the aqua bar pizza bar. We had an issue with paying for a side sea view but not seeing the sea at all, they advised to come down to reception next day and they said they would look to change which was done and straight forward. The reception advised the changed room would be a front facing on floor 4 but I'm afraid it wasn't, was a little let down, if they didn't say it was going to be a front facing room I wouldn't have been bothered by it. I do feel like we weren't as appreciated as second time guests compared to first time guests, we didn't get asked out our holiday was or if we had a nice time by reception when checking out. But non the less I have booked for next year as it's my favourite hotel, hopefully 3rd time visitors will have a slightly better reception