Best Al Jazirah Al Hamra Hotels

Very good, very good!

Living can also be quite spacious

Отель немного устарел, менеджмент не торопится в помощи

Seeing the recommendation of travel bloggers on Xiaohong, I chose to go on a weekend trip. It is a very beautiful tent hotel with many activities in the hotel. The breakfast is very good and very comfortable. If it is not time, it is best to stay for 2 nights!

I have been coming to this hotel since 2017, the last time was in 2022. During this time, Hilton became the owner, and everything changed for the worse. Previously, it was Luxury, luxury, no strangers, top-notch service, now it is torn sun loungers, worn towels, plus construction on both sides, and sometimes you can’t go into the sea, it’s dirty. In general, I am of course discouraged. The staff is of course good, they try their best, otherwise .... Only a memory remains from the former Waldorf, I was there last time, and it’s a pity ....

The sink in the bathrooms is not the best both quality and sanitary wise Excellent facilities and good customer service. Very good handling of the staff at the breakfast time, although always busy, the waiters never leave any guest unattended.

The biggest thing is the smell of sewage in the room. It was unbearable. The last night I had to literally use oils I had to try and not smell it. The noise levels the night before from a party was not fun. The room itself is roomy and super basic. It was quite clean and that I appreciated. The smell though again, unbearable. The smell seemed to permeate much of the hotel. Breakfast was super mediocre. The smell of fried food in there was quite gross and stuck with you. I avoided breakfast the last 2 mornings bc it just wasn’t worth it. Sorry! The beach and pool area were nice though and it was in a great location close to lots of things.

The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach. We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining. However, the service was quite poor due to the following: 1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed. 2. The waiting time at the reception for check-in and check-out was very long. 3. A simple request for a one-hour late checkout was not considered. 4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones. 5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time. 6. The internet connection was very slow across all facilities.

It feels good in every way

Overall, it was a good experience, but need to have more check-in counters, extended hours for swimming pool use, and should have entertainment shows and activities like other 5 star properties, especially on weekends.