Guest User
July 8, 2025
Critical Stay – Disappointed by Security and Service
We stayed as a family for five nights at the Port Blue Resort and Spa. During breakfast, €300 was stolen from our room, including money from a child's backpack. The door was undamaged, and room service was on duty at the same time.
Our report to the Guest Relations Manager was dismissed with platitudes ("Our staff is trustworthy," "Valuables belong in the safe"). No sympathy, no help – customer service was not solution-oriented. We reported the theft to the police and later discovered that other guests had similar experiences.
On the positive side, the friendly and dedicated service staff in the dining room deserves special mention. However, the buffet atmosphere was hectic and crowded, and the vegetarian food was monotonous.
The only usable family pool was murky and questionable in terms of hygiene.
Conclusion: A stay with significant weaknesses in terms of security, service, and quality. We cannot currently recommend the hotel.
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