S30 Reina Victoria

Centrally located in Alicante, the accommodation provides easy access to amenities and attractions. Guests appreciate the friendly staff, professional assistance, and comfortable beds for a cozy stay.

Firstly, in the bathroom we heard a noise. It was in fact the ceiling, from which water was flowing, probably from the neighbors upstairs who were using their shower. Following this, we reported it to reception because being next to an electrical zone it could be dangerous. This lady, seeming annoyed by our request, told us that she was going to contact someone and that we should come back later. So we came back later, and Madame just told us that someone would come by tomorrow. We had booked for one night and left the next morning so the solution was not a solution! We would have preferred to have another room given cause how dangerous it was. To this same lady, we warn her that the next morning, we will leave around 7 a.m. to catch our plane. We ask her if it's ok for the check out, she tells us yes, no worries. So we ask her if it is a 24-hour reception because we seemed to have seen on the site that check out was later. She confirms that reception is 24/7 and that someone will receive us the next morning. What was our surprise to see this morning at 7am that the reception was closed. So we left the room card on the counter.. In the room we try the Jacuzzi. We feel the water from the ceiling falling on us, and the water of the jacuzzi when we put water jet was disgusting. We can ask the people who clean our room cause when we removed the bath water, the dirty was everywhere in the bath. 180€/night!!!