Swissôtel Wellness Resort Alatau Almaty

If you are in Almaty, the best place undoubtedly is Swissotel. It's a beautiful and most stunning resort without a doubt, spread over a few kilometers, with a golf course, lake, woods etc. You can actually spend a couple of days just being there relaxing. This was my 2nd visit to this property in the last 6 months and is in my itenary once every year to experience Almaty and Swissotel. Prior to this I have stayed I have stayed twice in another top brand of the world, but believe me, there is nothing better than Swissotel. My stay at the hotel once again was truly exceptional! The atmosphere is relaxing, elegant, and filled with genuine hospitality. Every detail — from the welcoming smiles at reception to the peaceful ambiance of the thermal area — shows how much care goes into every guest’s experience. Every area and facility in the resort is top class - gym, spa..... And the pool is a combination of amazing experiences. A special mention to Manager Karina, who did her job with excellence and professionalism. I called up the hotel from India for check in formalities and Karina organised it for me and my friends in a flash. She is always on top of everything, ensuring every guest feels special and well taken care of. Her attention to detail and warm attitude perfectly represent the spirit of this hotel. The whole team deserves praise for creating such a wonderful and memorable atmosphere. This place is a true gem and a MUST stay

Highly recommended hotel to stay when visiting Almaty, especially winter time. Service was excellent, and rooms were comfortable.

We stayed one night only. I would recommend this hotel. Nice area(far from center of city), good breakfast. Swimming pool(we expected pool will be bigger but it’s fine, morning time not many people so you can enjoy).

The service at this hotel is extremely poor. They don't provide guests with the room type that was booked. Some amenities are delivered very slowly. The front desk staff pretends not to understand on purpose. Very unfriendly. 十几天的行程，遇到这个这家酒店服务非常差劲，不按照预定的房型给客人。 要一些用品送的非常慢，前台接待的人员，故意装不懂。 我们的房型给换了三次，每次都故意给一些不好的房型，没有按照我们预定的要求来。 从到大堂到最后进房间耽误了两个多小时，后来要床品的时候，花了4个小时的时间才送来。 耽误了我们行程的初衷看夕阳下的雪山… 非常不友好。 现在等携程处理方案…………

It was an amazing property. Thank you for the surprise in my anniversary. It was one of the beautiful places I have stayed in.

Wonderful resort, surrounded by nature. A great, relaxing stay that will leave you refreshed and rejuvenated...