Aloe Boutique Hotel & Suites - Adults Only

We found the hotel offered an exceptionally friendly service with friendly staff & a manager who pays attention to detail. The hotel layout was pleasant with ample sunbeds situated around the spacious pool area. Our room was spacious, comfortable & clean. The breakfast provided a large variety with good quality local ingredients. Hotel justifiably has been acknowledged by winning many awards in recent years, highly recommended.

Just returned from a week here at the Aloe Boutique and Suites. This is a mixed review, some very good and some not so good, but honest and I think fair. Starting with the good, met at the coach drop off point by a lovely gentleman (forgot to get his name) who took us to check in and carried our bags to the room explaining everything to us. Lovely helpful lady on reception Anelia - nothing too much trouble, very friendly, knowledgible and professional. Housekeeping is great, rooms very clean at all times, linen and towels spotless, even fresh flowers and a platter of snacks for us on our arrival. The whole hotel was modern, clean and tasteful. Breakfast was nice with a variety of foods which whilst there was the standard fare there was also additional items every day. Fabian (I know he has been mentioned before) was GREAT - a true ambassador for the hotel, helpful, friendly, efficient and thank goodness he was a waiter in the restaurant as -I don’t know how it would have functioned without him, there seemed to be no supervision. Now for the not so good. The rest of the waiting staff did not appear to have any sense of what they were supposed to do, they left tables uncleared, had no sense of urgency, delivered the wrong drinks and when we explained that the food at dinner was not of the quality we expected in a 5star hotel they gave us a voucher for a free beverage each. We were on a half board basis and in most hotels you can choose to have either lunch or dinner - the lunch menu had a selection that was more to our liking so we asked if we could have lunch rather than dinner - the answer was no, dinner only, therefore we tried two times to see if second meal was better but it wasn’t, so we ate out at other places in the village. I would recommend not bothering with half board there are plenty of other places that are happy with your business, serving fresh authentic or other cuisines. In a country with such variety of fresh items you would not expect to be served frozen potato wedges on a board with cubes of chicken, pitta bread and runny unflavoured yoghurt but that was one meal, another issue was the soffrito served rather than being tender and moist was small, hard and overcooked - not what was expected. We did raise this with the waiting staff but they were not interested, or did not know what to do. We also found that the soundproofing between rooms was poor - you could hear everything from next door, not just the normal doors closing etc, but the conversations that on occasion should have remained private - not sure what they can do about that though.