City Point Beach & Spa Hotel

Leuke hotel

The staff did not make our wish to change the bed linen, big problems with the hotel staff, lack of fire safety cockroaches spotted near the kitchen, due to the loud 'partying' and music of the locals you could not sleep, we will never come to this hotel again.

A restaurant on the 11th floor which was apparently closed however we didn’t receive any information before arrival or even before booking. This is a 5 star hotel. The cleaning service/cleaners from the hotel daily came into the room,walked about for 5 seconds, and left the room again. What type of cleaning is that?It is more of an inspection rather than a cleaning,we had to ask several times throughout our time in Turkey for towels independently because they weren’t being provided as they should,also once our towels were changed we were provided with 1 towel to share between 3 people,also we had to ask for toilet paper several times throughout our time on holiday,they didn’t even realise we needed it as they entered the room,took a step into the hallway,and left again.If any of us had a shower,we would take a few steps from the shower to our bedroom, which our feet would be covered in lots of debris and dust and dirt.The water was absolutely filthy,it was brown and had dirt in it,my partners son was sick for 2 days after using the water because we had no other option at night time on our very first day as we arrived late(late flight) In a 5 star hotel.They couldn’t communicate properly in English and often we were asked if we can speak Russian.I think if you're running a hotel as a receptionist it is mandatory to know the basics of the English language. We were asking about our transfer from the hotel to the airport 2 days prior to our departure which they would keep repeating to me that the information will be given the next day,we came back the next day 1 day before out departure and they said the same thing,we came back on the same day off our departure and they told us they don’t have the information yet which left us worried and stressed out for the final day of our holiday,we only found out 3 hours before the actual transfer(5PM found out and 8PM we left) If I knew that this experience was going to be like this then I would’ve not paid this high of an amount for a 5 star hotel because all this stress and problem solving ourselves had left us unhappy with this hotel,if someone gave me a discount for half price for the exact same experience ,then I would decline.I thought if I pay a proper price for a proper hotel I will be satisfied but in fact it was the exact opposite.

Arrived 7 am after all night flight/travel.. was given upgrade to room 1805. Beautiful room with beautiful view… unfortunately the smell coming from the bathroom was that strong you couldn’t breathe without gagging. Another room was shown on 11th floor… same smell so rejected… was then shown room 1613 other side of building. This was ok till 2nd to last night when smell returned.., it was early hours in the morning (3/4 am) so I placed towels over the shower drain & opened patio windows. We didn’t want or need hassle of moving again for the 3rd time. Beautiful looking hotel but the rooms were not cleaned daily… the floors were never cleaned during our stay. Entertainment was music played at side of pool….. that’s it. Trip advisor says this hotel is ultra all inclusive so does their own website…if this was the case the Al a cart should have been open till 30th October, also 24 hour drinks… I couldn’t get a glass of coke for breakfast. The alcohol was not international as stated it should be. Coffee machine was empty several times and so was the juice machine. This hotel state on their on website that they make birthdays special. Not true.. having mentioned on check in and walking around with sashes, badges and a crown showing it was a birthday….also room decorated with birthday banners….. only 1 member of staff actually said happy birthday and that was a lovely gentleman in dining hall. Food was as expected, not great but didn’t starve. We ate out most of the time due to getting an egg of the smell from the drains. Never in a million years is this above a 2 star.