Blue Marine Resort and Spa Hotel

The hotel staff delivers exceptional service, creating a welcoming environment. Guests appreciate the fantastic seafront location, rich breakfast, cleanliness, and modern facilities. However, some mention noise from the pool area.

Came to Blue Marine mid June on a Jet2 package. Process was a smooth and plain sailing throughout, reps the other end to guide us to the right coach. Was around an hour and 40 min transfer which was what was predicted by Jet2 and well worth it to reach a quieter location in Crete with stunning views. Heraklion airport is on the other had not great, but that’s for another review. Upon arrival was greeted at the front desk by two lovely ladies on reception, who explained the whole process for the al a carte restaurants, gave us a guide for all the inclusive benefits and a QR code for there handy app. This was where you could book into restaurants and had all other information you needed on what was on each day and what different services were available, great touch. Room was stunning, whole hotel was immaculately clean so credit to the cleaners on that front. Modern layout in the room and was a bit quirky but adds to the experience I guess. Toilet is closed off, then have. Warbrobe and cupboards, next to a sink and mirror. Shower was then off the bedroom, but due to heat (was 32’c everyday we were there) getting out the shower and being hit with the air con was welcomed. We paid extra for the sea view room and wow, what a picturesque location it is, was lovely waking up to the beach view everyday and did a fair few Timelapse’s of the sunrise. We got towels for the room, along with pool towels and beach towels so had everything we could possibly need. The pool was lovely, fresh water so bit salty but two showers to rinse off after you get out, never struggled to get a sun lounger, all have a umbrella fixed into the ground so everyone can get out the sun if they need (and trust me sometimes you need to), pool and pool area was always clean. Pool bar was great, never had to wait long for a drink and the bar staff were friendly, various options for cocktails etc, fave of mine was the “Freddo Cappuccino” which is essentially an iced coffee, there were lovely in the morning. Also like to mention the young lad who walked the pool everyday collecting used glasses to return to the bar. Such a nice friendly lad, not pushy to talk to you but always gave a friendly ‘Hello’ and was an absolute credit to the team there, really set the tone of mood around the pool everyday. All I can say if let the poor lad jump in the pool every now and then, he must have been roasting during the day! Beach was lovely, sand was quite thick and hot so recommend sliders/flip flops to walk to the sea with. Loungers right side of the bar were quite difficult to get, this was the better area for the sea as the left side was mainly rocky into the sea. Crystal clear water was amazing, the rocky side of the beach was great for snorkelling as plenty of tropical fish floating around. Beach bar just like the pool bar was lovely, never that long a wait and had the addition of snacks, Pizza, burgers and hot dogs, so should you not want to leave the beach for lunch, you could quite easil

My daughter fell and het her head on the wet steps that had no wet sign. The manager was rude and unconcern. After we insisted that we spesk with him he question why didn't we go to the hospital insead of waiting for him. I asked for an insident report to be written up. He said he would have it ready the next day. After going to the hospital we asked to speak to him again to give him the paper work the doctor and the hospital gave us. He said the reciept and the after care instrutions was not proof we went to the hospital. He then refused to wtite an incident report. Being in an another country I could do nothing. Although the staff was wonderful I won't be visiting this resort again. To have a manager that has no concern for his guest is unacceptable.