Hotel Mosaic City Centre

Overall a pleasant stay. Location is perfect if you want to be outside the super busy central Amsterdam, but only a short 20 minute walk away! Lots of great local cafes and restaurants nearby, and only a short walk from the beautiful local Vondel Park. Hotel staff are friendly and accommodating to needs where possible. Although rooms are quite small, they serve their purpose if you have a busy day out sightseeing whilst visiting Amsterdam. Bathrooms would benefit from more cleaning attentiveness and better ventilation, which would enhance the guest experience.

Rooms werent ready for early check in as requested. We waitied 2 hours after arrival for early check in at noon. Were told rooms were being "cleaned" After checkin the rooms smelled heavily of air freshener. It was difficult to breathe in the room. Luckily my balcony door worked. The balcony was filthy with mildew growing everywhere. I left the doors open for most of 2 days to air out the room. My friends room balcony door did not open properly. The bed was slippery and the pillows were probably the worst i ever slept on. The headboard had multiple damaged and stained areas. The light covers were cracked and lights flickered. There was thick dust and cobwebs between headboard and wall. Dont drink from coffee machine either. Ran 5 clean water brews through it and its always brown. There was no bottled water available so i purchased from local supermarket. There was no body soap for shower either. The bathroom is a mess anytime you shower its a bad designed curbless shower that floods out into the room The location was good within 15 walking minutes to major areas. There is a bar and 2 restaurants within 5 minutes. There are much better location hotels for the price. Hotel staff seemed friendly at checkin but ignored you after until check out. I wouldnt stay here again.

Designer looks and great location. However rooms super small, bathrooms even smaller to the point that you could barely turn around. Shower floads the bathroom. No light in the room entrance, the only place big enought to open the lugagge. The worse were the beds. Matresses super soft that slide off the bed frames. Very uncomfortable. Plus they did not make the rooms and could care less when I asked the receptionist. Overall do not reccomend.

Myself and my partner stayed for 3 nights with you. Overall, I wouldn't consider it a pleasant stay. First of all, it was not made clear that a "double room" meant "two single beds with single duvets pushed together." When I looked at the website I could see this in some of the pictures, but it was definitely left out of the room description. Regarding our first room: - The extractor fan in the bathroom didn't work, so every time we took showers the whole room became soaked and filled the bedroom with steam. Also, this meant all of the fixtures in the bathroom were covered in rust and there was rusty water dripping from the ceiling. - The curtains would not close properly. The window of our first room looked out into the central square of the complex, so this meant every room and the street could see in to our room unless we folded the curtains and rested a bag against them. - The headboard reading lights didn't work. When we politely voiced our concerns to the hotel receptionist, she was extremely disinterested and was barely paying attention. She switched us to a new room which was marginally better, but upon checkout there was no question of whether our room was acceptable or not. We just received a shrug and no eye contact. All of this would have been totally fine if the Mosaic was advertised as a hostel or "cheap and cheerful" place to rest your head. But, it's a hotel and it charges hotel prices. Thankfully our trip was fantastic, the night receptionist girl was extremely friendly and the beds were comfortable but seeing as you asked for feedback, I would seriously reconsider how you advertise your hotel, and look into improving your customer service.

I stayed here with friends for a few nights. After returning to our room on our last night, our room had been cleaned and all of our apple products and cash were no longer in the room. Ipad, 3 pairs of AirPods, etc. as well as €800 cash was stolen. A police report was filed and management did an extremely poor job dealing with the situation. Not a trustworthy place. If you stay here be sure to lock up your stuff.

This hotel was a real surprise. The two rooms room were clean and very tidy and was cleaned daily. As others have said some of the fixtures and fittings are a little rusty, but nothing that you would actually worry about. It is in a great location, the shops and central Amsterdam are within walking distance and you can also easily get the number 17 tram. The staff were all really friendly, polite and accommodating. They just had a very chilled attitude which was projected throughout the city. None of the staff we encountered were rude at all. Very laid back and easy going. Volderpark is just around the corner and is beautiful and there are lots of restaurants and bars on the doorstep. Bosco’s across the road was great for breakfast and a late night drink and snack. We loved our trip and we loved the hotel. No fuss or stress whatsoever. We were incredibly impressed. It appears that some reviewers have incredibly high expectations above and beyond what this hotel will offer you. If you want a nice comfortable spacious room to lay your head after a long day of sightseeing which is clean and presentable then myself and my 5 travel companions would highly recommend.