Amy Apartment Hue

酒店的工作人員很熱情且友好，酒店內的設施也非常完善，酒店的位置離Aeon mall步行大概7-10分鐘，不過前往主城區有一定距離，並沒有主要的公共交通，不過這不影響，詢問前台可以租摩託，可以非常完美解決出行。總的來説體驗非常好，下次來Hue我會繼續選擇這裏。

I came here twice with my family. The first time in 2023 everything was fine but this time in 2024 I was quite disappointed. The disappointment was not because of the facilities of Amy Apartment but because of the way the staff handled the situation. When checking out, I was asked to pay extra for the Minibar and you were sure that my family had used it while I confirmed 100% that I had only used 1 large bottle of mineral water. Instead of listening to the customer, the staff used an accusatory tone, saying: "I have encountered many cases like this before" -＞ That doesn't mean all customers behave the same. "If you don't pay, my staff will have to pay" -＞ The amount of money was not worth much, I paid but I said so but I was not satisfied because I was forced to pay for something I didn't use. The customer was accused of using the Minibar because the staff checked carefully. Instead of standing on the customer's side to consider whether the staff checked carefully or if the customer made a mistake, they insisted that the customer was wrong and had to pay extra. This is not about whether the customer is right or wrong, but the way you handled the problem was very poor. This 2024 return is quite bad.