Angra Marina Hotel

Spectacular view, tranquility, and friendly service.

This hotel is not all that it's cracked up to be. Their website is pure fantasy - beautiful images of a harborside hotel complete with 5 -star service and accommodations. Quite the contrary. The only thing "good" about this hotel is its location and even that won't be ideal for many travelers as it requires a steep walk uphill with your luggage to reach the main lobby. And, once you get there don't think for a second you will be greeted warmly by staff. In fact, don't even ask if it's possible for an early check-in despite the hotel itself being a veritable ghost town. After arriving a bit early from the US we were told we had to wait until exactly 3pm to check in. This struck me as odd because the hotel was clearly not sold out. My husband and I came back to Terceira for our 5-year anniversary. We stayed at the Angra Marina hotel during our honeymoon and I don't recall it being as lackluster a stay as when we went back earlier this month. We were incredibly disappointed. 1. The hotel itself needs a facelift including working thermostats in the guest rooms (during a heat wave with temps in the 90s there was no a/c). 2. The pool/hot tub area is abominable for a hotel that claims to be 4-5 stars. 3. The elevators weren't working properly so getting to your floor meant building in at least an extra 10 minutes. Might as well just take the stairs in the stifling heat instead. 4. We were grossly overcharged for drinks at the bar and when we noticed and alerted the front desk about it upon check out, we weren't greeted with a "customer is always right" attitude. Ultimately it was rectified but not without convincing. 5. The guest rooms, while clean, had no character and a ton of useless space. It felt haphazard as if there was no consideration taken into the overall guest experience. 6. Overall, the atmosphere here is sterile, depressing, and well...just sad. Don't be lured in by the modern looking lobby because everything else is dated. I felt as though this was a hotel that was gobbled up by time - the type you see in photos after a nuclear attack where buildings are just left to rot. Buyer beware.

This hotel has been the worst hotel I have ever stayed in the city of Angra!! Supposedly a five star hotel with the worst customer service!!! I personally wouldn't give it even two stars, the first day I arrived at the hotel when I got to the room I realized that the internet and air conditioning were not working and I went to the reception to let them know that neither one thing nor the other was working and they didn't have towels for the pool either... the most frustrating thing is that some people who work here at this hotel are not trained to serve the customer and solve the needs of their clients. I personally do not recommend this hotel to anyone, there are many other options in the city for less money and better quality….