DoubleTree by Hilton Anhui - Suzhou

I went to Suzhou on a business trip and chose Hilton. The environment was similar to other Hilton hotels, but the service was not up to par. I checked in at 10 pm and there were not many guests in the off-season. I asked the front desk if there was a charger, but they said no, they didn't provide it. A five-star hotel doesn't provide charging cables? I've stayed in so many five-star hotels. This is the first time I've heard that. Secondly, there were no handbags in the room (I had my own belongings and clothes to take away). I called the front desk and was told that the handbag supplier didn't provide them. There were laundry bags in the cabinet that I could use... When I checked out, I asked about my stay experience: This is not a good experience. After all, you are under the Hilton brand, but the service awareness did not make me feel very good and enthusiastic. The only thing that made the service experience better was that after I put my things away, the welcoming guy at the door opened the car door for me and said goodbye politely.

It was a very good stay experience. The front desk service was very good! Cookies were given upon check-in🍪, and the gym and swimming pool were introduced! It felt very good to stay with friends! I will choose this hotel again when I come to Suzhou later🥰

I stay here every time I come to Suzhou. The environment is very good. There is a park outside the window. The service is warm. The water is delivered promptly when I call. There are many varieties of breakfast. The soup tastes very good. The facilities are a little old and the shower head leaks.

The hotel is very cost-effective, the surrounding environment is very good, the front desk jack chen is very enthusiastic, and takes very thoughtful care of all aspects.