Guest User
June 12, 2025
A Major Disappointment – Definitely Not a 5-Star Experience We stayed at the Serita beach Hotel expecting a luxurious vacation, but unfortunately, it turned out to be a big disappointment. The hotel feels dull and lifeless, lacking the basic facilities one would expect from a place that claims to be 5 stars. No jacuzzi, no hammam, and not even basic spa amenities. Entertainment is completely non-existent. No shows, no activities – just nothing. Boring. The specialty restaurants are supposed to be part of the premium experience, but in reality, it's nearly impossible to get a reservation. You have to book two or three days in advance, and even then, you're often told there's no availability. The reception staff were far from friendly or professional. We encountered a dismissive and impatient attitude. Worst of all was the check-in process – even though rooms were ready, we weren’t allowed to enter before 3 PM. It seemed like room assignments were influenced by ethnicity or some other unfair criteria. Even speaking to the manager didn’t help. In summary, Serita Beach Hotel completely failed to meet expectations. The level of service, amenities, and overall attitude are nowhere near what a luxury hotel should offer. We won’t be coming back – and we don’t recommend it.