Cloud Bamboo Mansion

The location is beautifully secluded up in the mountain with fantastic views. The staff were super helpful and friendly and tried to make our stay as nice as possible. They took us to see a great sunset, showed us a reservoir where we used an inflatable dingy and rigged up a telescope to view the super moon. Our dogs loved playing with their dog DiDi. Unfortunately there were some issues most likely due to being understaffed and covid times. We arrived early and they were kind enough to let us use the room however they might have done a rushed job the rooms were not clean, the fresh bedsheets had not been washed properly and had some dirt stains. We went down to the pool and there was a dead frog and lots of bugs floating in there, my boys spent some time cleaning it out so they could swim, but we did not see anyone cleaning the pool during our visit. The common toilet downstairs was pretty disgusting and was not cleaned throughout our stay. During our stay we needed to ask for daily room cleaning and emptying the rubbish bins which they did sporadically. The hotel is also in big need of repair and maintenance. The main attraction was the pool but many tiles had come off the floor and there were many sharp edges waiting to cut some delicate feet. Our shower flooded the whole bathroom, the staff were aware of the issue and hopefully at some point can be addressed. The door handle to the balcony was almost falling off because you need to pull very hard to close it. The food tasted great and needs to be preordered. You might need to double check that they received the order as there were some confusion, dishes no longer available (we found out at the dinner table) and they ran out of rice. Overall it’s a lovely place they just need to do continued maintenance and get some more staff to help cleaning then it will be a fantastic place.