Somnus911101
May 4, 2024
The homestay is located at a location not far from the top of the mountain. The mountain view is indeed beautiful, but the service of the homestay is far from the mountain view!
This homestay has been open since 2021, with a total of 21 reviews, all of which are good reviews. It is highly likely that the bad reviews have been deleted. After all, most customers are only received once, and they will make money once they can. The homestay will not care whether there are repeat customers. This is the first time I have seen a homestay that provides the best service. Yes, the extremely poor homestay has broadened our horizons and refreshed our three views!
Originally, two rooms were booked to go on vacation with my family on the mountain from May 2nd to 4th. After arriving at the homestay, the housekeeper did not come down to help us carry the luggage. We had added WeChat before, and never asked us what time we came from beginning to end, whether we needed help with the luggage. Our parents are already 70 years old. Considering that my parents are old, I carried the luggage to the front desk by myself throughout the whole process, and carried the luggage to the 3rd floor by myself. After giving the room card, we also went upstairs to find the room by ourselves. Considering that the view of the room on the 3rd floor may be better, we gave the room on the 3rd floor to our parents. After arranging our parents, we went to the 2nd floor to find a room to check in!
After entering the room, there were spider webs in the corners, and there were suspected cockroach corpses under the sink. There was only one bath towel for two people in one room. Later we asked the housekeeper for it and he gave it to us. These are all small things. After all, a room costs about 800 yuan, and we can't expect the B&B to be very clean!
Here comes the point. We placed the order on April 10. When we placed the order, we saw that the weather was very good and there was no problem. However, when it was approaching, we saw that the weather forecast reported rain, and there was no rainstorm at that time. We thought that we might be able to see the sea of clouds on the mountain, which might be nice. Until we arrived at the B&B that day, we opened the weather forecast in the afternoon and it reported that there would be heavy rain on the 4th. We happened to check out and go down the mountain on the 4th. As mentioned earlier, my parents are old, and we also considered a lot. Since several sections of the road were not paved, they were all mud roads, and there were no nets beside the mountain, we were worried that heavy rain would cause landslides and mudslides, and the vehicles would be stuck in the mud and unable to get out. Based on safety issues, we decided to check out early and go down the mountain on the 3rd. We asked the housekeeper at first, and the housekeeper meant for us to ask Ctrip and communicate with Ctrip, so we called Ctrip and explained the reason to Ctrip. Ctrip agreed to help us apply for early check-out and called the B&B to communicate. After several rounds of communication, the B&B meant that the room fee would not be refunded, no matter what the reason, and Ctrip called the B&B later, but the B&B had refused to answer the call! To put it bluntly, even if there is an earthquake tomorrow or the end of the world, this room will not be refunded to you. The most important thing is to get the money in hand. Anyway, we will not be repeat customers! Anyway, the safety of the guests affected by the check-in process has nothing to do with the homestay. There is no humanitarianism at all. After all, these are our parents, not the parents of the homestay owner. Of course, we cannot understand the guests' ideas! This is also the only one that is so arrogant among all the hotels and homestays I have stayed in. Maybe the homestay does not want to be repeat customers, nor does it want to be promoted by guests. One order is one order, and one profit is one profit (¯―¯٥) From 2021 to now, there are only 21 reviews in 3 years, which is not unreasonable. We looked through Dianping.com, and there was a bad review. The guest said that the dishes were a bit salty, and the homestay began to madly fight back against the guest. It was really amazing 👍🏻. I am a Ctrip Gold Diamond member, and I have never heard of it!
Based on being a Ctrip Gold Diamond member, I have always trusted Ctrip very much. Ctrip took the initiative to compensate us out of its love for customers. It can only be said that the pattern determines the height of the company! Thank you Ctrip!
Original TextTranslation provided by Google