Craft Hostels

This is a review for which I wasn’t able to stay but I am sharing my personal experience during the ordeal of checkin. Hostel have cancelled my booking for which I haven’t received any notification from the booking site, this can be a technical glitch which I understand. After reaching, the receptionist asked me to cancel the booking and told me that they will accommodate in offline manner. After that, he simply couldn’t for entire stay duration. Again I can understand that it can be human error. Worst thing was the behavior of the receptionist, arrogant and calling a customer a liar repeatedly. It seems that pretending too much cool in this hostel made them forget how to behave with a customer. I am not your friend, I am a customer who deserves respect. I guess that’s what they should have learned in hospitality management classes. Around 20:00 o’clock, we left with no option to stay there and end up staying at somewhere else. It was stressful situation to find a place to stay.

My partner and I stayed in a private room and had an amazing time. While the room was cool, spacious, functional, pretty and comfortable, the beauty of our stay came from the far and beyond hospitable nature of the hostel owner. He was extremely helpful in sharing with us a lengthy itinerary over whatsapp and in leaving nice little touches in the room for us. He also helped my girlfriend feel better from car sickness by rushing to get her some hydration tablets and taking her bags. Just a really good vibe to the place. It's also right next to the beach - ideal location.