JW Marriott Hotels in Ankara

I stayed for three nights, and could not have been happier with the comfort of the room, the COVID-cleanliness and precautions they took, and - most of all - the service from the staff. I needed help with an international call and in booking a ferry after I left the hotel: they helped with both. And they didn't need to ... my international call didn't go through from the room (probably my goof), and they placed the call for me. When I had tried to book a ferry to Istanbul on a website that kept finalizing the transaction in Turkish, they helped me sort out the inputs. AND when my US credit cards were not accepted, they even booked using a corporate card, and added the expense/no surcharge, to my room. Finally, when I left my camera in cab after leaving the hotel, they worked with my (future) tour leader in identifying the cab, holding the camera for me, and mailing it to me forward on the trip. They didn't have to do any of this: I'd already left the hotel ... but they were excellent in helping me out. The location is good, per the other reviews, but what really makes them stand apart is how they genuinely take care of the hotel guests both in general property conditions as well as making the stay a comfortable one.

REVIEWING AFTER YEAR LONG STAY: living outside your house for working purposes, could become lonely and unsettling, but, in our case, after all these months, we felt blessed by calling Grand Mercure, “Our Home” when in Turkey. Below goes a complete and very well deserved review. Everything starts at the front door, where Mr. Gorkem, Mr. Mertcan and Mr. Oktay would welcome us guests with their friendly smile and politeness. Specially Mr. Gorken who always welcome us with a sincere “Welcome Back”. Continuing to our suite review, again, I would like to highlight Ms. Gul’s endless kindness and expertise with not only cleaning and maintaining the room impeccable and working flawlessly, but her personal little touches to make us feel cherished and loved. Also daily, we would like to point out Mr. Sinan, bringing to our door, not only water, but also easy and sincere smiles, excellent communication and friendly approach. The Breakfast is also amazing, with its continental buffet style loaded with fresh and delicious fruits and treats carefully prepared everyday. But again, even with all this, I would like to highlight mostly the bright smiles that welcome us every single morning. Starting with the outstanding supervision of the kind and cheerful Mr. Ibrahim greeting us by the door, to Ms. Gamze serving our dishes with a great care and making sure everything goes smooth also the two amazing expert chefs Ms. Dilara and Ms. Münüfe that deliver amazing Omelets and also “A La Carte” Poached eggs, Eggs Benedict and even fresh Sashimis to die for. The hardest part is to keep our diet under control here with all these delicacies. More than ever, despite how comfortable, beautiful and very well kept are all the installations of the hotel, including our suite, what sincerely, at least for us, makes the whole difference here is the kindness, the empathy and the care of their employees and we both have no words to express our gratitude. They really go beyond to make our staying memorable, comfortable and relaxing. And we are convinced that it must comes as a result of the amazing, friendly and deeply emphatic management of Mr. Murat and Mr. Onur.

The staff are GREAT, everything else is terrible. This hotel is one of the worse hotels we have stayed in, in a very longtime. It is OLD and very TIERED. The rooms were clean but felt dirty because everything was so old, the bathroom was from the 1950's, just horrible. The A/C did not work in the whole building, only the heat, we had to sleep with open balcony doors. The elevators are also very old and tiered, this whole building needs a serious renovation, or better yet, complete demolition and rebuild. There was no interior parking either, so guest cars stay in the all star sky parking. A hotel NEVER to stay at ever again.

I have visited the hotel for a business meeting and I got very pleasant surprised by it and its staff. The people in the hotel and the staff at the reception were very supportive and helped me with some urgent issues that appeared at the time of my stay. I am very satisfied and would love to come back if I have the chance.

The front desk staff, bell boy, and others we interacted with treated us well, including those at the breakfast/restaurant area. The room was an average room (nice and clean), we didn't get a room with a view, at least that is what was available. That is why I'm giving 3 stars. We ended up using the swimming pool and spa area. After using it for about 20 minutes, a staff member came and told us - to be quiet. We (two of us) didn't even talk as both of us were on our phones. Again, they came back and told us they have another important (high-level Turkish) client and they didn't want us talking at all. I made sure I cancel my massage and hammam booking, I also told them that we are also important and as long as they are treating clients with levels - they can't earn my hard-earned money in that attitude. We complained to the on-duty manager and at that time, we made up our mind to cancel and nothing could change our decision. To be fair, the hotel was good for the price we paid ＜$50 and couldn't complain, but it's the disrespect that made us cancel.

Worst hotel we stayed in Ankara. The staff of the hotel is incredibly rude. we had to go down again and again because there was a problem with the door card and the door. We preferred the hotel for the massage, but it was an underground salon independent from the hotel and the prices were higher and lower quality than the alternatives. If you are just looking for a hotel in the center or if you are looking for a spa hotel, it should definitely be your last choice. The ventilation of the bathroom is bad and it smells. The walls are very thin, you can listen to the conversation of the next room completely. They charge exorbitant fees for the products in the room.

Excellent place, very friendly and attentive staff. Had also breakfast, lunch and dinner (at Off Cafe): very tasty all of them. Very unluckily, I had to leave very early second day, without enjoying breakfast (actually included in room rate) for the second time. Will definitely come back

Convenient location of the hotel excellent royal rooms I don't know anything about ordinary ones. It is a little inconvenient that you need to climb the stairs to the large rooms on one floor. The staff are friendly, everything is clean but not the window.

The hotel is old and starting to show its age, bed fine, internet is dreadful, having to keep logging on, very frustrating, TV keeps freezing can only assume it’s the same internet issues, price for B&B &190 so not cheap, asker about the lounge now I’m here and told its €40 per day, breakfast rate here is €25 per day, with the lounge access you can get breakfast, so asked if I could credit my breakfast and book the lounge to be told no, basically everything is set to extract money from you, good member for some time, also an IHG member with top status, would save you money and book the Crowne plaza for half the price, location is next to very old mall with a lot of cheap items. The escalators to take you down do not work, escalators up or working, think they are trying to save money. I’ve stayed at a number of hotels in Ankara and not the best, but guess it good for the American standard of hotel.