Staybridge Suites des Moines North - Ankeny

This is a wonderful motel. Decided to do a local "staycation" for a girl’s weekend with two 10-year-old girls. We had a studio, 2 queens with kitchenette and it was just wonderful. The room was spot on clean, comfortable beds and even a nice sized, very clean, hide-a-bed for the two girls. There were enough dishes for 4 along with a two-burner stove top and full-size fridge. I felt the room was bigger than the pictures on the website showed. Breakfast was great every morning and the swimming pool was perfect for the kiddos. There wasn't a hot tub for us adults, which was a disappointment but it didn’t make or break our stay. The front desk staff was super amazing and we enjoyed talking with them. I would love to stay here again and probably will if the opportunity arises. On a side note: I had read reviews that speak of an odor, but what I smelled was good ol' Iowa, where you can smell the humidity some days and the nearby farm lands. When you step in the elevator there is a slight aroma, but it just smelled like rain and again, humidity. (it is close to the swimming pool and laundry area)

This hotel did not disappoint. We traveled as a family for a short getaway and to meet up with some other family. The room was large and clean, the beds were comfy, the breakfast was wonderful, and the staff was perfectly friendly! We felt like it was a great value!

During my stay of a few days, there were problems that I don't usually encounter at Staybridge Suite locations. A strong nasty odor started in the bathroom every evening and lasted throughout the night. I called for a manager and they were unavailable, so I reported the problem to the front desk. They confirmed there had been some rooms with the foul smell problem. I requested a room change but none were available. Everytime I asked to speak to a manager, they were unavailable. The rooms with the odor should not be rented until the problem is fixed. As this is an IHG property, l am sure things will get straightened out.

The staff was kind and very accommodating. The hotel amenities were in good working condition and were very nice. The other reviews that have lambasted this hotel for its customer service couldn't be any further off bass. Jennifer was a delight to work with as was Elena the sales manager. I would recommend this hotel to anyone in coming into the area.