Changbai Mountain Pureland Hot Spring Resort Hotel

Please try to be more like a five-star hotel. You're still quite far from that standard!!!!!!!!!!!

Check-in at the front desk was very efficient, and the staff were incredibly friendly. They even thoughtfully recommended some great local eateries, and were polite throughout the whole process. The soundproofing in the room was excellent; I slept like a baby all night. The bedding was just right, not too soft and not too firm, and the separate wet and dry areas in the bathroom were a nice touch. All the little details were perfect!

Facilities: Very complete, has everything you need. The decor is also very artistic, fitting well with the Changbai Mountain scenic area. Hygiene: Found a strand of hair in the fried rice at breakfast. For a four-star hotel, that's really unacceptable 😂, just like a fly-ridden diner. Environment: Quite good and beautiful. Service: The staff at the lobby and bathhouse are all very enthusiastic, answering all questions and always happy to help. A short-haired staff member even enthusiastically told us how to best explore the area, as we hadn't planned anything, and was very patient. However, there's a manager or someone at the front desk who always seems very impatient when answering questions – I've truly never seen such an attitude 😂, and it wasn't even a difficult question. Also, the driver: if shuttle service is provided, why can't it be perfect? He also seemed impatient and didn't help with luggage when we got out. He even honked furiously just because we didn't know how to close the trunk 😂. This hotel should be one of the better ones in the area, so it would be a shame to lose out because of these small issues. Overall, the service from the other hotel staff was quite good.

The hotel facilities are fantastic, and Mango at the front desk was so warm and friendly!

The room was spacious and very clean. There were many options for breakfast, and the hot springs were really relaxing. The kids had a great time! The outdoor hot springs were even better – soaking in them when it's below zero was a truly unique experience.

This hot spring hotel is only a ten-minute drive from the high-speed rail station, making it perfect if you don't want to travel far into the mountains for a soak. I highly recommend the outdoor hot springs; there are far fewer people than indoors, and it's not cold at all if you briefly step out of the water – just be careful not to get your hair wet. The breakfast selection was quite diverse. Aside from the hot springs and various perks, the hotel itself is pretty average. The room decor is very plain, there are no smart controls, and not even a smart toilet. The most critical issue is the terrible soundproofing; you can hear everything happening outside the door crystal clear.

You don't even have to leave the hotel to enjoy the hot springs, which feel amazing after a day of skiing. I was worried I wouldn't have enough time to soak after eating at the restaurant, but the staff offered to deliver my meal to the hot springs area. So thoughtful!

The hotel offers a shuttle service to Changbaishan, and the owner is incredibly welcoming. It's really close to Changbaishan, the accommodation is great, and the breakfast is delicious. I highly recommend staying here.

The room was really nice, and the environment was great too. Definitely worth coming back again. The front desk staff were also very welcoming and friendly, which made for a very comfortable stay. The breakfast was excellent and had a wide variety of options that perfectly suited our Southern palates. Truly fantastic! The hotel's amenities and services were also top-notch.