Al Rayyan Hotels with Pools

Do not be fooled by the web site and nice photos of this resort. Their customer service is appalling. We arrived on Xmas day only to be informed that the only restaurant at the resort would be closed that evening, but we were welcome to join them for a ”special” dinner on the beach. Except there was nothing special about it. We were sat in the dark, with a table covered in sand, and chairs that sank into the damp sand. The plastic glasses and cutlery were also covered in sand and condensation. The cushions on the seats were damp resulting in our clothes being stained. And the food was inedible. Then there was the DJ who was playing a continuous stream of horrible and loud techno-type music all through dinner. Halfway through our meal the servers started to clear all the other tables and remove all the portable lights from the tables resulting in it being even darker on the beach. The whole dinner experience was unacceptable for a resort that advertises itself as a luxury wellness resort. In the end we decided to abandon dinner and go back to our villa. Only to find that our villa was in darkness. No external lights. And that our room key had stopped working so we couldn't even get into the villa. Be warned that the design of the villas means that the noisy pumps for the pool heating and the air-con are housed on the other side of the bedroom wall. This means that in the bedroom there is a constant loud hum. The resorts engineer came out to fix this by turning off the pool heating. So you can have a quiet bedroom. Or a heated pool. But not both!! The following morning we asked reception to confirm that the restaurant would not be closed again on any of the remaining nights of our 7-night stay. They said they couldn't confirm that, and they would decide each day whether the restaurant would be open or closed that day. And if we were not happy with this arrangement, and didn’t want to eat on the beach, then we could use the in-room dining and eat in our room. At which point I informed them that we hadn't flown 4,500 miles to the resort and paid £1000 per night to eat dinner in our room. But, they didn't seem to care. At this point we decided to have breakfast, only to find that the breakfast service was taking up to 2-hours. We were then informed that our half-board stay covered breakfast and lunch. Not breakfast and dinner. When we questioned this we were told that it was the resorts policy. Even though other Our Habitas resorts operate a different policy. Again, they didn't seem to care. In the end we decided that if we continued with our stay at Ras Abrouq then our entire holiday in Qatar would be ruined. So we decided to leave the resort. At which point we were informed that the resort would not be able to arrange transport back to Doha city until the following day. So we called the Fairmont hotel in Doha and they arranged a room for us and within 10 minutes they had a 4x4 on its way to pick us up. The 4x4 arrived at the exact time they had stat