We stayed at this awful hotel from the 4th - 11th of October, on a coach holiday from the south west scottish borders with Telfords coach holidays (Newcastleton) Except for the downstairs main public areas, this hotel is filthy, shabby and in an awful state of disrepair. All our pillows were yellow sweat stained filthy stinking awful. the window curtains looked like stained rags of hessian, and were ill fitting. the bathroom was damp and mould spores on the ceiling, sink no plug, bath no plug, and shower just oozed out drips, it was so congealed with scales. The filthy cheap carpet was just that, and engrained with dirt, and loads and loads of black hair all over it. This was the second room, after which we were told no other rooms available, all booked up. Lift was not working, and after reading others experiences, it's been out of action for months!! The food was okay, with dinner being the best meal of the day. Breakfast, well if you ever get a breakfast like their site photos, then you'll have done better than us. 1/2 rasher of bacon, 1/2 a tomato, eggs, yes can have two!! Black pudding, a small tasteless barely cooked sausage, and washy baked beans!! However the whole place is terrible, different sets of stairs in all directions, with A4 paper printed signs here and there. The manager was arrogant, and beyond belief, very argumentative of you challenge him, and I did. the rest of the staff are hard working, and very helpful. This hotel seems to be indian ,managed and staffed, with some local staff here and there, but I do emphasize some!! most indian room staff spoke english very poorly, although smiling, you could tell they hadn't understood your questions, or requests. It took the hotel 2 days to change our filthy sweat stained pillows for new, and 3 days to clean our room carpet. none of the bedding was changed during our 4 night stay, I repeat none!! I urge any traveller to PLEASE consider other hotels, do not stay in this Loch Long hotel, or you'll be so bitterly disappointed !!!
111 Reviews