Club Esse Cala Bitta

Pool was nice and plenty of loungers and seats. Room was cool and functional otherwise everything was a bit disappointing. Loud music until at least 11pm meant we struggled to sleep. Mould seen on pancakes at breakfast. Drinks cups found in light fittings and bathroom very tired and in need of a deep clean. Bar area wasn’t aircon so too hot to sit inside. Staff functional and friendly enough but some things like cleaning floors whilst rush hour to get to breakfast weren’t well thought out.

Fantastic bedrooms and bathroom. New part of the hotel i guess.. Food was not good. Not much choices for kids. Coffee terrible. Location good if you have a car. Great restaurant la rocca close by. Great beach Baja few minutes drive. Close to aquapark- 5 min.

We spent 3 night at the hotel and to be honest it wasn’t so good, the price is kind of expensive for nothing. Even an Aron the hotel didn’t have to lend to me. The hostel has focus in family with kids so make sure you know that before you make your reservation. The breakfast was kind of good.

The place and management service let's the rest of the Club Esse organisation down severely!! We have experienced apartments had no hot water and were forced to have cold showers, the espresso machine in the outdated bar was broken and neither repaired or replaced so we weren't at all shocked at all the italians complaining! The photos on their website are not true to reality as they are taken from the opposite side of their little beach. The sea is not as clean and clear as pictured, in fact there are no photos of the mini port they have which contaminate the water, why is this hidden? We were welcomed by dog poo in various ares which isn't cleaned up, hence dries and remains for days. Infact we even found it outside our apartment door!! Nobody observes rules, as no one imposes them, hence fire escapes are being used as main entrances which are stopping air-conditioning working properly. The only positive side is a wonderful room maid called Carmen who did a fantastic job and the food was wonderful. The entertainment team were great but need to be trained on how to deal with bullies, yes there was bullying amongst some teenagers, but it was just ignored as some were favoured, which we found very disturbing. I think the way this resort is run needs to be really looked at IN DEPTH and at all angles! They risk losing many clients and the organisation will get a bad reputation! The worse part is that when we complained, their customer service manners were shocking and rude. I would recommend not booking this place.