Guest User
September 24, 2023
It's not a 4 star, mind you. The relatively reasonable prices charged in low season remain expensive for the services offered. In high season, prices are excessive, overpriced and do not meet expectations. Hotel nestled in a magnificent hillside location. Calm and peaceful. The exteriors are simply sublime. But unfortunately that's about the only thing that could justify the four stars awarded to this hotel. The rooms are relatively spacious but lack storage space. The bathrooms have none and the shower is fixed to the wall, with significant variations in water (very strong flow, then very weak and so on). However, we had no problems with the temperature. Functional and silent air conditioning. The soundproofing of the rooms is simply non-existent. We hear the neighbors and people in the hallway as if nothing separates us. The wifi didn't work the first two days, then it was excellent. The breakfast is very basic and the products are industrial. Special mention to fruit juices so undrinkable that even wasps preferred coffee. The pillows are a pile of wadding balled up, they would be the same if there were none. No elevator and no one to carry your luggage. Out of four employees we saw, only one spoke French (but she was rarely there). Among these (a gentleman at night and three women during the day), one of them was neither very professional nor very friendly. We thought she was in training, as she was so inadequate for a position at the reception of a hotel, especially a “4” star hotel. The seats of the armchairs in the hall and on the terrace were torn. We asked for a coffee with milk at the bar. The milk served was curdled. One morning, at 11 a.m., one of the ladies in charge of cleaning came to knock on the door and without a response from us, took the liberty of opening the door, turning on the light to summon us, raising her voice, to get out of bed, because she had to clean it… And the best for last, the weekend wedding receptions… the guests were swarming from all sides, screaming, singing. They simply took over the place. The swimming pools were forbidden to us, reserved for wedding guests, and the restaurant closed. And the magic continued, with loud music, around the swimming pool, until 11:30 p.m.… Our room overlooked the swimming pool and the next day we had a plane to catch. We first asked at reception when the party would be over. 6 p.m. we were told. At 6:30 p.m., we ask the question again. At 8:30/9 p.m. “be calm, trust me.” And, when we returned at 10:15 p.m., the party was in full swing. We asked to speak with the director, Tiziana. She didn't want to come see us...first claiming that she had to get rid of
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