Astana Hotels with Pools

Facilities: complete facilities, relatively long time Health: good Environment: There is a supermarket on the right hand side of the door Service: Very good The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape

We decided to treat ourselves and stay in a five-star hotel for the New Year holidays. Rixos President Astana is real magic with attentive service and delicious, hearty breakfasts. We liked the spa complex with a large, clean pool. The only wish is that the Deluxe room lacked the ability to dry clothes.

The price/quality ratio is one of the best. Good location. The staff is a bit rude. Also, the air conditioners don't work, it's sooo hot to sleep. This makes you uncomfortable, you can't get enough sleep and your bed is wet. They don't clean until you ask. I called the reception to find out what's wrong with the air conditioner, they said the season is over and we've turned them off, we can advise you to open the window. The window doesn't blow anything at all, there's only more noise in the room

One of the best hotels in Central Asia, it has been open for five or six years but it doesn't look old, it looks like it has only been open for one or two years. The rooms are spacious and well-equipped with some small details of Kazakh ethnic flavor. The welcome amenities are also rich, including wine, chocolate, snacks, etc. The butlers at St. Regis are very enthusiastic, and the service staff speaks very good English and is very professional. I will come again.

The elevator buttons are hard to understand. Even though the staff knew about it, they didn't do anything about it. They brought me a vase when I asked for one.

The room is very large ～ that is, the furniture and design are the simple style of Europe before. It may be that the hotel is old. The corridor has a musty smell. The restaurant is well decorated, bright and clean. The food is mainly bread salad fruit. I also want to share, because I checked in that night, and a woman knocked on the door shortly after, and she didn't speak Chinese and English. I didn't understand it. I didn't dare to open the door at all. It was good to be cautious when going out.

Very good, the room is new and clean, the location is quiet and safe, the electronic screen at the door marking checked in and do not disturb is very innovative, and the breakfast is especially delicious! I like it very much!

特別好，整個都挺好的，我喜歡它家的游泳池和健身房，健身房很大，器材很多種，還有拳擊沙袋呢，游泳池水很清，旁邊還有桑拿房、熱水池，設施跟東北的洗浴中心差不多，很全。早餐非常好，我訂的房間是含早餐的，但那個長得像中國女生的服務員拿個賬單讓我簽，不知道啥意思，是要小費嗎？提個建議，房間冰箱裏和一樓酒吧都沒有哈薩克斯坦當地的啤酒。

This price is not low in the local area. The hotel environment is good and the location is good. It's just that the staff who checked in on the day was not very helpful. We booked a deluxe twin bed but got a king-size bed room. I also showed her the order on Ctrip. She just repeatedly emphasized the cost of the mini bar and asked me to swipe my card. I said several times that I didn't want the mini bar! The mini bar itself is casual. This hotel gives me the feeling that it is a bit hard to push it on you! The hotel waiters are not enthusiastic. Seeing that no one takes the initiative to say hello, they are not very polite! The shower door in the room leaks quite badly! There are not many types of breakfast. There is also an umbrella borrowed from the front desk when it rains. After showing the room card to the waiter, he said that the deposit for one umbrella is 10,000 tenge, and two umbrellas are 20,000 tenge. I really can't understand this operation. How much is the price of an umbrella? And it is understandable that the hotel charges a certain deposit for guests staying in the hotel, but the fee is a bit outrageous! Overall, I was not in a good mood after staying for four nights. This hotel does not have what a star hotel should have!

A good place to stay right in the centre of the city. Baiterek, Moskva business centre and ministerial building are in 5 min walk. The room was clean and spacious, all necessities in the room. The bathtub was clogged and limited supply of toilet paper, napkins was provided, be prepared to request more from the reception if you are ill or use more paper. Breakfast is buffet but with limited variety. Enough to satiate you for a good start of the day.