Guest User
December 7, 2024
On December 2nd, around 5:30 PM, I tried to check in with the reservation confirmation sent by Trip.com, but they said that the reservation was not made (there was only one male staff member there). I showed them the reservation confirmation, which I had already paid for, and they insisted that the reservation was not made. I thought that there was no way that could happen, but I thought that there might have been a misunderstanding between Trip.com and the hotel (they said they had one room available), so I had no choice but to pay the fee again and stay there. I was told that I couldn't use my card, so I paid 90 US dollars in cash, but they consistently said that they couldn't give me a receipt if I paid in cash. After that, I asked Trip.com's customer support to cancel the reservation and explain the reason, but (although they said they would respond within 4 hours), they kept reconfirming the reservation, and on December 5th I received a reply saying that the cancellation had failed. As of December 7th, I have had customer support (not chat, but an actual staff member) negotiate with the local staff. Apparently, the hotel (which seems like a joke) says that a receipt is required for cancellation. I guess they thought they could deceive me because I was a woman and a child. I trust that Trip.com will take appropriate measures to prevent this from happening again, but if you are planning to stay here, please be careful.
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