Kato Dool Wellness Resort

Beautiful place with horrible management. Firstly it’s the communication issue we had online. Many of my message went unanswered for days, I only receive my pick up confirmation a few hours before arriving in Aswan. We also experienced miscommunication about pricing. The manager, Aziz, told us we only need a regular car for our trip, but the front desk later insisted we needed a larger car at DOUBLE the price. After going back and forth, she admitted that no regular cars were available, despite my request months in advance. But I appreciate the manager apologised and offering the bigger car but at the same pricing that we’ve mentioned through WhatsApp. Our boat trip the next day was no better, due to a language barrier with the captain, we were dropped off early and missed two locations included in our package. No tuk-tuk was arranged for our return, and we had to get a local to help us call the captain. When the captain hand his phone over to me to talk to the manager, Mr. Ahmed Aziz, raised his voice at me, spoke over me again and again, even making me feel belittled for wanting a proper explanation about the situation since we were absolutely confused. Not to mentioned, they we’re lying about the closing time for one of the location we were supposed to go to but we didn’t have it in us to argue anymore. The room itself was amazing especially the view, but the aircon was dripping the whole two night that we were there. We have to stay in the same room even after raising our concern and the way they fix it was to put a towel under the spot where it’s dripping. The rest of the staff was extremely helpful and have such an amazing attitude, but the front desk lady and the manager Aziz could do some training with their communication skill :)

its beautiful and full of nubian style here. just the phot in trip.com is not like the actual place. much better here:)

Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace.

Katodoll is a unique hotel for relaxation and disconnection from outer world and social media it’s perfect for couples to enjoy the vibes and have a wonderful experience but not suitable for seniors and the way to the hotel is not paved for half the way and it’s through a mountain People working there are friendly helpful and the food is organic