Hotel Yumeiroha

My review from a year ago is just below... I visited again with my family during Golden Week. At dinner, we were taken to a private room in the back and the same tray was brought to us as last time. One of the small dishes was different from the one I had with me, but I said I was fine with it, but the tray was taken away due to the restaurant's convenience, and it took quite a while for us to finally start eating. We were told to press the call button for dessert, and even though we did so, there was no response no matter how long it took. When I called out to the female staff who came to the next room, she replied, "Please call me with the bell!" "It's been a long time since I pressed it," and "You can't tell me that!" Since there would be a response from the next room, I said, "I'd like dessert after the person next door finishes their business and has free time, but they said nothing. After that, she came, but she was standing there without saying anything, so I asked again, "Please bring dessert soon," and she said, "I can't bring it out until I clear the dishes after dinner!" I guess that's what the manual says... (crying) "Then please do so." It was fireworks day, so we also had plans later. Meal times are delayed due to the busy schedule. In the middle of clearing the table in several batches, she started saying, "I'm a part-timer and I've been working for a while," "I knew that some rooms had broken bells, but I didn't know that this room was broken." "Even if you say that..." was all I could say. When I asked her, "What should we do?" she would get angry and say, "I'm sorry!!!" When I brought dessert and tea, I thought I was following up by saying, "Thank you," and "I'm sorry if I said it in a bad way," but she continued to make excuses to protect herself. I think she was a part-timer who could have handled things that would have been in the manual with proper words. I don't know if she came to "explain the situation" on her own judgment or because she was told to do so by a "so-called adult," but if it was the latter, I would have liked an "adult" to come out. Rather than a complaint, I first told the general manager at the front desk about the incident, which should have been conveyed, about the neglect of the bell, which we knew was broken, and the lack of information sharing. The general manager didn't seem to take it very seriously, and his response seemed light. It may be that this is an inn that receives a lot of small complaints, including some that are hard to understand. It may be difficult to judge, but a smile is important, but I got the impression that they were grinning. The next morning, at breakfast and when we checked out, I think the general manager probably deliberately handled the situation. They apologized many times, but the initial response is the most important, and if the initial "I'm sorry" had been sincere, I think my impression would have been different. I would appreciate it if they could listen to the details of the incident, confirm it, and respond. There were some disappointing points in the review from a year ago (see review), but I think this was just bad luck. I also think that. If nothing else, it would be a casual, affordable hot spring inn with good hot water. Sorry for the long post.