Snob Athens

The hotel provides clean, well-maintained rooms and convenient central location. Guests appreciated the comfortable beds, attentive staff, and delicious brunch options. However, some mentioned the need for better signage.

Didn't bring my order and were rude, told us after 1.5 hours that if we still wanted our order we will have to wait In general it took 1 hour to order and another 1.5 hours to bring our incomplete order. The service was nowhere to elbe found in order to order.

Really POOR services. NOT vegan/ vegetarian friendly place. I ordered an omelette without cheese and Turkey to take away. And when I try to eat it at the airport, I tasted cheese/ dairy product my first bite. So I called to ask if they really removed the cheese cause I’m severely allergic to dairies. They said yes, but they put butter in it…… When I tried to negotiate a refund because there were only the few leaves I could eat in that food box.. they started to blame me not telling them to remove butter too…… I said I told them to remove everything I can’t have on the menu already, they replied ‘not everything is on the menu’, ‘butter and cheese are not the same’, ‘sometimes people tell us to remove the things they don’t like not they’re allergic to’.. and said it was my fault to not letting them know I’m allergic to dairies…… I admit that it was partial my fault to not ‘double check’ with them, cause I thought ‘no meet and no cheese’ would probs 80% indicate that I’m allergic to certain animal proteins and dairy products. However, as a restaurant, handling varied dietary preferences and allergies of customers is part of the job/ responsibilities. Plus the menu I got had no ‘vegan’/ ‘vegetarian’ symbols or any other allergy considerations on it. So overall, it’s a VERY UNFRIENDLY place, especially if you have any allergies. Second think about it before you go I guess……